Subject:
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Re: Set wanted [6465] and reason (and LA does NOT win friends here)
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Newsgroups:
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lugnet.loc.au, lugnet.org.au
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Date:
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Sat, 4 Nov 2000 13:36:21 GMT
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Viewed:
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98 times
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In lugnet.loc.au, Peter White writes:
> In lugnet.loc.au, Benjamin Whytcross writes:
> > I was up at my local toyworld this morning to check on the status of an
> > order I had, and I was informed that this store has ceased to deal with LA
> > (and has cancelled all orders) for the remainder of the year following LA's
> > poor treatment/refusal to assist the store.
>
> Good for business !
>
> > Apparently the store has been trying to get assistance with clearing their
> > stock of lego [remember the UFO sets [6975 in particular] and how they hung
> > around...Rock raiders are the same/worse] that was dumped on quite a few of
> > the smaller toy chains, along with some lines that just don't sell (belville
> > figures for example...how many people have you seen buy these sets?].
>
> Erina Toyworld have the three medium RR sets for half-price, it's almost a
> quarter of their display. When the RR get in somewhere, they get in big time.
>
> > I don't know whether they were after LA taking back some of the sets or
> > giving the store a subsidy to help sell them [like BigW gets for the 2870s
> > (as if we need them to be subsidised to buy them) and 6568s] as I didn't
> > ask, but I know that the store has hadd repeated trouble with LA and their
> > reps when trying to get this set in, phoning them and not getting their
> > calls returned, and the reps being at least 3 weeks late on visiting the
> > store (the rep phoned and said they'd be in on the friday of that week. 3
> > weeks later they still hadn't visited.)
>
> An AFOL I spoke to today, said they got terse phone treatment from LA when
> inquiring about a particular set's availability. They were told if you aren't
> a retailer, stop annoying us. Guess it's just not members of the public
> getting this treatment.
I'm certainly not looking forward to their customer service if S@H ever
arrrives here. [then again, I'm probably in their bad books for exposing
their bad customer service practices anyway, so I may not be objective
enough to give an un-biased review if it ever arrives...and if they accept
my orders :) ]
And how are we expected to get those train sets that miraculously arrived,
and could be ordered from LA last christmas...and which they didn't inform
anyone of? I think LA need to do a SERIOUS review of their business
practices. [After all, I wrote away to Lego US a year or two ago, asing to
get a copy of their catalogue, and they sent me one with a nice letterr
explaining that they couldn't take orders outside the US, but that I could
probably find someone on the internet who could order the sets and send them
to me. Any bets what sort of reply someone from outside Aus would get from LA?]
> > Unfortunately, if LA don't improve their service, they are going to lose a
> > large number of sales (and possibly outlets if other stores decide that the
> > treatment they are receiving is unsatisfactory), and I can forsee quite a
> > few people making use of the on-line ordering of lego when [though "if" is
> > seeming to be more accurate...I phoned LA about the world club key-ring
> > problem, and asked about it...It's still in discussion/planning stage] it
> > becomes available in Aus (though if it is run by LA, then a back order may
> > take months to come through, with no news from LA about what is happening.)
> >
> > Anyway...does anyone know where I can get this set? [when I ordered it
> > (about 2 months ago) I was informed it ws possible to get in, and I needed
> > it for a trade...and I still need it.]
>
> Do you mean the 6568 ? Some Big W's still have them.
Nope...6465. [I got a 6568 this afternoon...not bad at under $20 :) ]
Benjamin Whytcros
>
> pw
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