Subject:
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Re: Set wanted [6465] and reason (and LA does NOT win friends here)
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Newsgroups:
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lugnet.loc.au, lugnet.org.au
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Date:
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Sat, 4 Nov 2000 21:48:45 GMT
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Viewed:
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3120 times
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You know, all this trouble means that there's probably going to be a major
retaliatory brick-migration. Heck, if the larger MB sets some have noticed
are actually worth my while, I may buy a few myself.
Cheers ...
Geoffrey Hyde
(Who wouldn't particularly mind if no-one joined in, although someone's
undoubtedly going to, while everyone will point fingers, and anyone could
get hurt.)
Benjamin Whytcross <b_whytcross@hotmail.com> wrote in message
news:G3I5sL.LF9@lugnet.com...
> In lugnet.loc.au, Peter White writes:
> > In lugnet.loc.au, Benjamin Whytcross writes:
> > > I was up at my local toyworld this morning to check on the status of an
> > > order I had, and I was informed that this store has ceased to deal with • LA
> > > (and has cancelled all orders) for the remainder of the year following • LA's
> > > poor treatment/refusal to assist the store.
> >
> > Good for business !
> >
> > > Apparently the store has been trying to get assistance with clearing • their
> > > stock of lego [remember the UFO sets [6975 in particular] and how they • hung
> > > around...Rock raiders are the same/worse] that was dumped on quite a few • of
> > > the smaller toy chains, along with some lines that just don't sell • (belville
> > > figures for example...how many people have you seen buy these sets?].
> >
> > Erina Toyworld have the three medium RR sets for half-price, it's almost • a
> > quarter of their display. When the RR get in somewhere, they get in big • time.
> >
> > > I don't know whether they were after LA taking back some of the sets or
> > > giving the store a subsidy to help sell them [like BigW gets for the • 2870s
> > > (as if we need them to be subsidised to buy them) and 6568s] as I didn't
> > > ask, but I know that the store has hadd repeated trouble with LA and • their
> > > reps when trying to get this set in, phoning them and not getting their
> > > calls returned, and the reps being at least 3 weeks late on visiting the
> > > store (the rep phoned and said they'd be in on the friday of that week. • 3
> > > weeks later they still hadn't visited.)
> >
> > An AFOL I spoke to today, said they got terse phone treatment from LA • when
> > inquiring about a particular set's availability. They were told if you • aren't
> > a retailer, stop annoying us. Guess it's just not members of the public
> > getting this treatment.
>
> I'm certainly not looking forward to their customer service if S@H ever
> arrrives here. [then again, I'm probably in their bad books for exposing
> their bad customer service practices anyway, so I may not be objective
> enough to give an un-biased review if it ever arrives...and if they accept
> my orders :) ]
>
> And how are we expected to get those train sets that miraculously arrived,
> and could be ordered from LA last christmas...and which they didn't inform
> anyone of? I think LA need to do a SERIOUS review of their business
> practices. [After all, I wrote away to Lego US a year or two ago, asing to
> get a copy of their catalogue, and they sent me one with a nice letterr
> explaining that they couldn't take orders outside the US, but that I could
> probably find someone on the internet who could order the sets and send • them
> to me. Any bets what sort of reply someone from outside Aus would get from • LA?]
>
> > > Unfortunately, if LA don't improve their service, they are going to lose • a
> > > large number of sales (and possibly outlets if other stores decide that • the
> > > treatment they are receiving is unsatisfactory), and I can forsee quite • a
> > > few people making use of the on-line ordering of lego when [though "if" • is
> > > seeming to be more accurate...I phoned LA about the world club key-ring
> > > problem, and asked about it...It's still in discussion/planning stage] • it
> > > becomes available in Aus (though if it is run by LA, then a back order • may
> > > take months to come through, with no news from LA about what is • happening.)
> > >
> > > Anyway...does anyone know where I can get this set? [when I ordered it
> > > (about 2 months ago) I was informed it ws possible to get in, and I • needed
> > > it for a trade...and I still need it.]
> >
> > Do you mean the 6568 ? Some Big W's still have them.
>
> Nope...6465. [I got a 6568 this afternoon...not bad at under $20 :) ]
>
> Benjamin Whytcros
> >
> > pw
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