Subject:
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Re: Set wanted [6465] and reason (and LA does NOT win friends here)
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Newsgroups:
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lugnet.loc.au, lugnet.org.au
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Date:
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Sun, 5 Nov 2000 23:42:22 GMT
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Viewed:
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3161 times
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In lugnet.loc.au, Benjamin Whytcross writes:
> In lugnet.loc.au, Peter White writes:
> > In lugnet.loc.au, Benjamin Whytcross writes:
> > > I was up at my local toyworld this morning to check on the status of an
> > > order I had, and I was informed that this store has ceased to deal with LA
> > > (and has cancelled all orders) for the remainder of the year following LA's
> > > poor treatment/refusal to assist the store.
> >
> > Good for business !
> >
> > > Apparently the store has been trying to get assistance with clearing their
> > > stock of lego [remember the UFO sets [6975 in particular] and how they hung
> > > around...Rock raiders are the same/worse] that was dumped on quite a few of
> > > the smaller toy chains, along with some lines that just don't sell (belville
> > > figures for example...how many people have you seen buy these sets?].
> >
> > Erina Toyworld have the three medium RR sets for half-price, it's almost a
> > quarter of their display. When the RR get in somewhere, they get in big time.
> >
> > > I don't know whether they were after LA taking back some of the sets or
> > > giving the store a subsidy to help sell them [like BigW gets for the 2870s
> > > (as if we need them to be subsidised to buy them) and 6568s] as I didn't
> > > ask, but I know that the store has hadd repeated trouble with LA and their
> > > reps when trying to get this set in, phoning them and not getting their
> > > calls returned, and the reps being at least 3 weeks late on visiting the
> > > store (the rep phoned and said they'd be in on the friday of that week. 3
> > > weeks later they still hadn't visited.)
> >
> > An AFOL I spoke to today, said they got terse phone treatment from LA when
> > inquiring about a particular set's availability. They were told if you aren't
> > a retailer, stop annoying us. Guess it's just not members of the public
> > getting this treatment.
>
> I'm certainly not looking forward to their customer service if S@H ever
> arrrives here. [then again, I'm probably in their bad books for exposing
> their bad customer service practices anyway, so I may not be objective
> enough to give an un-biased review if it ever arrives...and if they accept
> my orders :) ]
>
> And how are we expected to get those train sets that miraculously arrived,
> and could be ordered from LA last christmas...and which they didn't inform
> anyone of? I think LA need to do a SERIOUS review of their business
> practices. [After all, I wrote away to Lego US a year or two ago, asing to
> get a copy of their catalogue, and they sent me one with a nice letterr
> explaining that they couldn't take orders outside the US, but that I could
> probably find someone on the internet who could order the sets and send them
> to me. Any bets what sort of reply someone from outside Aus would get from LA?]
>
> > > Unfortunately, if LA don't improve their service, they are going to lose a
> > > large number of sales (and possibly outlets if other stores decide that the
> > > treatment they are receiving is unsatisfactory), and I can forsee quite a
> > > few people making use of the on-line ordering of lego when [though "if" is
> > > seeming to be more accurate...I phoned LA about the world club key-ring
> > > problem, and asked about it...It's still in discussion/planning stage] it
> > > becomes available in Aus (though if it is run by LA, then a back order may
> > > take months to come through, with no news from LA about what is happening.)
> > >
> > > Anyway...does anyone know where I can get this set? [when I ordered it
> > > (about 2 months ago) I was informed it ws possible to get in, and I needed
> > > it for a trade...and I still need it.]
> >
> > Do you mean the 6568 ? Some Big W's still have them.
>
> Nope...6465. [I got a 6568 this afternoon...not bad at under $20 :) ]
Ben.... I'll check up here on the Central Coast for you this week OK
Kev.. : )
>
> Benjamin Whytcros
> >
> > pw
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