Subject:
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Re: Help with a printer
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Newsgroups:
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lugnet.off-topic.geek
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Date:
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Tue, 29 Apr 2003 18:53:42 GMT
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Viewed:
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341 times
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In lugnet.off-topic.geek, Thomas Avery writes:
> Hi James! Thanks for your response.
>
> In lugnet.off-topic.geek, James Brown writes:
> > Things to check:
> > Are there any error conditions on the printer or the workstation?
>
> Yes. The message goes like this:
>
> "Error found while printing document to (printer name). Do you want to retry
> or cancel?"
>
> That was from an attempt to print from M$ Word.
>
> > Can she print a printer test page? The method for doing this varies with
> > which specific printer it is. I could tell you more specifics if I knew
> > which model.
> > Can she print a test page? (bring up the printer properties dialogue box and
> > hit the [Print Test Page])
>
> Yes. The test page comes out fine.
>
> > Can she print a text file (using notepad, for example, cut and paste a word
> > file she is having trouple with into notepad and try printing)?
>
> I'm not sure. It's all bunged up at the moment so she can't try.
>
> BTW, the printer is a HP Officejet D155xi
>
> Thanks,
> TJ
Dang, now I'm sucked into this one, too. Is the printer directly connected
to her computer or is it printing over the network (which exponentially
increases finding the problem)? Since the printer seems to be physically
working (plugged in, ink/toner is present, the printer is getting at least
part of the document) it would seem to be more in the document itself or
some barrier over the network, or perhaps a memory issue. How large is the
document? Try only printing the pages she is missing, and even try printing
just the pages after the one it stops on (and for that matter, does it stop
at a consistent point?). Another thing to try is sneaker net (copy the file
to a disk, and try printing it from another computer - assuming there is
another computer she has access to physically and via password).
-->Bruce<--
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Message has 1 Reply:
 | | Re: Help with a printer
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| Thanks for your repsonse. (...) Sorry :-) (...) It's on a network. (...) She's tried several documents. I'm guessing they're of varying size. (...) I think so. She'll only get out part of page 1 and then it hangs. (...) Yes, we'll try that. thanks, (...) (22 years ago, 29-Apr-03, to lugnet.off-topic.geek)
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Message is in Reply To:
| | Re: Help with a printer
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| Hi James! Thanks for your response. (...) Yes. The message goes like this: "Error found while printing document to (printer name). Do you want to retry or cancel?" That was from an attempt to print from M$ Word. (...) Yes. The test page comes out (...) (22 years ago, 29-Apr-03, to lugnet.off-topic.geek)
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