Subject:
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Re: Help with a printer
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Newsgroups:
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lugnet.off-topic.geek
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Date:
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Tue, 29 Apr 2003 18:27:32 GMT
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Viewed:
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309 times
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Hi James! Thanks for your response.
In lugnet.off-topic.geek, James Brown writes:
> Things to check:
> Are there any error conditions on the printer or the workstation?
Yes. The message goes like this:
"Error found while printing document to (printer name). Do you want to retry
or cancel?"
That was from an attempt to print from M$ Word.
> Can she print a printer test page? The method for doing this varies with
> which specific printer it is. I could tell you more specifics if I knew
> which model.
> Can she print a test page? (bring up the printer properties dialogue box and
> hit the [Print Test Page])
Yes. The test page comes out fine.
> Can she print a text file (using notepad, for example, cut and paste a word
> file she is having trouple with into notepad and try printing)?
I'm not sure. It's all bunged up at the moment so she can't try.
BTW, the printer is a HP Officejet D155xi
Thanks,
TJ
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Message has 1 Reply:
 | | Re: Help with a printer
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| (...) Dang, now I'm sucked into this one, too. Is the printer directly connected to her computer or is it printing over the network (which exponentially increases finding the problem)? Since the printer seems to be physically working (plugged in, (...) (21 years ago, 29-Apr-03, to lugnet.off-topic.geek)
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Message is in Reply To:
| | Re: Help with a printer
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| (...) Things to check: Are there any error conditions on the printer or the workstation? Can she print a printer test page? The method for doing this varies with which specific printer it is. I could tell you more specifics if I knew which model. (...) (21 years ago, 29-Apr-03, to lugnet.off-topic.geek)
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