Subject:
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Re: Help with a printer
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Newsgroups:
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lugnet.off-topic.geek
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Date:
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Tue, 29 Apr 2003 18:00:30 GMT
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Viewed:
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303 times
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In lugnet.off-topic.geek, Thomas Avery writes:
> My wife is having a bit of a crisis at work. She's on a small network and
> their printer isn't working properly. She's the only one in the office right
> now.
>
> She's tried unloading and reloading the printer software, as well as
> rebooting the computer and printer. She's running Windoze 2000. The printer
> is an HP laser-something.
>
> The problem is when she prints (from any program: Word, Excel, etc.), the
> printer will get halfway through the job, and then stall. It eventually
> times out and cancels the job.
>
> Could anyone please offer any advice? I know some of the details are vague,
> but then she's not fully experienced in IT-type work (neither am I).
Things to check:
Are there any error conditions on the printer or the workstation?
Can she print a printer test page? The method for doing this varies with
which specific printer it is. I could tell you more specifics if I knew
which model.
Can she print a test page? (bring up the printer properties dialogue box and
hit the [Print Test Page])
Can she print a text file (using notepad, for example, cut and paste a word
file she is having trouple with into notepad and try printing)?
James "Why yes, I do troubleshoot printers for a living" Brown
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Message has 1 Reply:
 | | Re: Help with a printer
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| Hi James! Thanks for your response. (...) Yes. The message goes like this: "Error found while printing document to (printer name). Do you want to retry or cancel?" That was from an attempt to print from M$ Word. (...) Yes. The test page comes out (...) (21 years ago, 29-Apr-03, to lugnet.off-topic.geek)
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Message is in Reply To:
| | Help with a printer
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| My wife is having a bit of a crisis at work. She's on a small network and their printer isn't working properly. She's the only one in the office right now. She's tried unloading and reloading the printer software, as well as rebooting the computer (...) (21 years ago, 29-Apr-03, to lugnet.off-topic.geek)
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