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Subject: 
Small annoyance with seller
Newsgroups: 
lugnet.market.theory, lugnet.market.buy-sell-trade, lugnet.market.brickshops, lugnet.market.appraisal
Date: 
Tue, 30 Oct 2001 22:10:07 GMT
Viewed: 
2967 times
  
Hey Y'all:

I had a recent hassle with a seller on Brickbay who sold me a yellow castle
minifigure and some other bits that were not in the "Great Condition"
described.  I found the black visor on the minifigure to have been chewed
(ABC) and other obvious defects on other items, but I kept most of the items
I ordered from this seller.  I told him I was sending some of the stuff back
for a refund of the purchase price and the cost of mailing the stuff back to
him.  Today, after a two week delay since receipt of the items (which is not
that big a deal except to note that some of the stuff I sent back to him is
now for auction on eBay -so he has time to arrange for those auctions but
not to refund me my $$$), he informs me that he can refund the purchase
price but not my shipping charges.  Now the shipping charges are not a big
deal, but as a matter of principle I don't see why I should have to pay
shipping twice because his item descriptions were less than accurate.

My question is this: who pays shipping on a return item?

Thanks in advance,

-- Hop-Frog



Message has 7 Replies:
  Re: Small annoyance with seller
 
The Seller Should refund you the total cost of the transaction and shipping to him. Its his mistake and your the victim in a way.. This practice of refunding my customer all cost that i use on my brickbay store. even i only used it twice so far.. a (...) (23 years ago, 30-Oct-01, to lugnet.market.theory, lugnet.market.buy-sell-trade, lugnet.market.brickshops, lugnet.market.appraisal)
  Re: Small annoyance with seller
 
(...) In my opinion the seller should refund all of your out of pocket expenses. Caroline (23 years ago, 30-Oct-01, to lugnet.market.theory)
  Re: Small annoyance with seller
 
I think this is a tricky situation. It basically comes down to his opinion vs. your opinion. I think that if the items were close to the condition he had described then the seller should not have to pay for shipping. If they were clearly not in the (...) (23 years ago, 30-Oct-01, to lugnet.market.theory, lugnet.market.buy-sell-trade, lugnet.market.brickshops, lugnet.market.appraisal)
  Re: Small annoyance with seller
 
(...) Er, you "told" him? Or did you mean you and he communicated about the problem and agreed in advance that was the course of action that was appropriate. Someone who "tells" me how they are going to solve our mutual problem without exploring (...) (23 years ago, 31-Oct-01, to lugnet.market.theory)
  Re: Small annoyance with seller
 
We have a similiar experience recently with a Germany seller from brickbay who not only sent us the wrong sets but also sent us sets with missing parts when he advertised complete set. After waiting for two months while he was on holiday, he first (...) (23 years ago, 31-Oct-01, to lugnet.market.theory, lugnet.market.buy-sell-trade, lugnet.market.brickshops, lugnet.market.appraisal)
  Re: Small annoyance with seller
 
Hmmmm On brickbay you expect a bit more. You take a chance wherever you buy. My rule of thumb is this - if it's a lego buff, then you should know where you stand - if they sell lampshades, shoes or samurai swords then, ... well, they may not know (...) (23 years ago, 31-Oct-01, to lugnet.market.theory, lugnet.market.buy-sell-trade, lugnet.market.brickshops, lugnet.market.appraisal)
  Re: Small annoyance with seller
 
If the parts are not as described then the seller should pay all of the shipping. Period. I have recently had to offer such a refund on a sale that I made. It was a mistake in listing a minifig where I accidently clicked on the one below the one I (...) (23 years ago, 1-Nov-01, to lugnet.market.theory, lugnet.market.buy-sell-trade, lugnet.market.brickshops, lugnet.market.appraisal)

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