Subject:
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Re: So what would you do?
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Newsgroups:
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lugnet.market.theory
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Date:
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Mon, 23 Oct 2000 20:45:54 GMT
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Viewed:
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965 times
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David Eaton wrote:
> Undoubtedly. In fact, from the 30 or so used set auctions I've won, only *3*
> were perfectly as described, even when they're from fellow Lego fans. So
> mistakes are common. I've come to expect them. But actually, this guy is an
> admitted Lego fan, and what suprised me the most was the inclusion of TYCO
> blocks, which is what drew the line, since I almost didn't notice them, and I
> kinda want to give a heads-up to other buyers to scrutinize any winnings they
> may get from this seller, in case they don't notice.
You might want to reflect on the above. Is it really fair to demand a
seller NEVER fail to notice a clone brick? I've sorted many used parts
lots, carefully looking for non-LEGO bricks, only to weeks later
discover a non-LEGO brick hiding in this carefully sorted lot. A
handfull of clone bricks is an honest mistake, certainly acceptable to
ask the seller to replace the parts. Now if the seller is a jerk about
that request, then negative feedback might be called for.
> > You could ask for a refund. If I
> > sold you the set, I would tell you to return it to me for a full refund
> > including shipping because I didn't describe the item correctly. A lot of
> > sellers are like, hey, here are some of the kids Lego's, let's sell them on
> > Ebay.
>
> Yep. In fact, that's a lot of the problem, since most sellers will get a set
> from a yard sale/family members/friends/etc. already built. They'll assume that
> it's complete, and sell it as such without actually checking. And THAT'S the
> real problem, I find. Were I to be a seller of used sets, I think I would
> always say something like "sets are as shown" rather than actually saying "sets
> are 100% complete", if I hadn't actually meticulously checked them.
>
> And as a result, I'm never quite sure how to handle it, since these people
> don't really have the resources to make up for the missing pieces, and often
> can't quite do much other than to offer to refund their money in exchange for
> the set in return.
I've seen a few sellers indicate "set built from instructions to verify
completeness" or some such. Of course even then, they may miss a piece.
I've finished brand new sets, only to discover a significant extra
piece, and then gone back over the instructions to find where I missed
it. If you're building up a set from a box of some kids LEGO, there's no
clue whatsoever.
Of course as I watch eBay, I'm beginning to be more convinced that for
only a very small handfull of sets is it worthwhile trying to sell the
sets as sets (even if you have the darned thing built already). It seems
that except for a handfull of very rare sets, the only time a set might
sell for a premium over the value of the set when sold as parts is if
it's a pretty rare set which is new in box (probably even sealed).
> Anyway, I sent a list of the missing pieces along with links to the partsref to
> the seller, and he says he'll be shipping me the missing pieces... I think I'll
> simply leave positive feedback with the comment that the seller was glad to
> correct the mistake made...
I think that's the way to handle it. In fact, that's the type of
feedback I left the seller from which I was concerned about ever
receiving my package (my comment was: "Great LEGO seller, items as
described, very patient with post office problems"). The nice thing
about doing this is that if the issue is caused by a real sloppiness in
the seller, eventually the comments will build up (along with some
actual complaint feedbacks from some less timid folks) and the pattern
will emerge (just like that seller who appears to have a habit of
selling pirated music like I mentioned in another post).
--
Frank Filz
-----------------------------
Work: mailto:ffilz@us.ibm.com (business only please)
Home: mailto:ffilz@mindspring.com
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Message is in Reply To:
 | | Re: So what would you do?
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| (...) Yep. That's another issue. As Lar mentioned, this really isn't fair since as far as the seller is concerned, my participation was fine... That's part of the curse of feedback. It also borders on going against the Ebay terms of use since they (...) (24 years ago, 23-Oct-00, to lugnet.market.theory)
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