Subject:
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Re: Lousy Bradlees Experience
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Newsgroups:
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lugnet.market.shopping
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Date:
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Tue, 30 May 2000 10:41:36 GMT
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Viewed:
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336 times
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In lugnet.market.shopping, Lindsay Frederick Braun writes:
>
> Hi everyone,
>
> Just a heads-up regarding this overpriced and underserviced chain on the
> East Coast:
>
> 1) They're liable to have some REALLY OLD sets in their stores, some
> that will give you veritable palpitations just holding them in your
> hands (including the occasional pre-1997 set)
> 2) They will then refuse to sell them, even at the tagged list price, on
> the grounds that the item does not exist.
>
> Basically, I found out today (for the *second time*) that if it doesn't
> exist in the computer anymore, Bradlees isn't allowed to sell it, no
> matter what they're offered. What's worse is that their customer
> service representatives have been surly about it, and their prices are
> about 15% above retail anyhow (Rain Dance Ridge still scans at $9). I
> found a Chief's Teepee tagged for $19.99, and when I went to purchase it
> on behalf of someone here who expressed a desire for one, was told that
> I couldn't buy it because it no longer existed in the computer and had
> "no retail value." Fine, I said, then let me give you whatever's fair
> for it (or let me take it off your hands for the aforementioned zero
> value). But alas, that wasn't acceptable to their management, and
> despite my obvious wish to buy it *at the tagged price* they would
> rather anger a customer and very possibly upset a child (they had no way
> of knowing) than make a profit--all in the name of the store operating
> manual. Incredible.
>
> Anyways, I'm still rather nonplussed by the whole thing. I talked to an
> assistant manager yesterday, but the store manager will be in today.
> Heck with it. I'm writing to their headquarters (or hindquarters, which
> may be a more applicable term), and may flash off a note to the BBB.
> You'd think with competition like Wal-Mart and Target (and even K-Mart!)
> that they'd try to justify their higher prices with superior service,
> but alas, no. The fellow in front of me at Customer Service was even
> told by the representative that he would have to wait in line again when
> he had retrieved his new item for an exchange--a line that was at least
> ten people long, and that he'd already waited in once. Boneheads!
> Avoid these folks like the plague, unless you thrive on confrontation.
I actually had the same problem at a bradlees in NJ. It was about 5 months
ago, and the set was 6755. I took the item up to the checkout, but it came up
not on file. Manager called. I made them an offer of $20, but he said that he
had to go look in the back. He came back with a Town set and rang that set up
as my 6755. It came up 14.99! My story has a better outcome than yours, but
try this: Go back at a different time when there is a different manager,
because it seems that your problem may just be with this employee.
-Rich
---------------------------
Looking for discontinued sets MISB?
http://www.brickfan.bigstep.com
85+ sets available
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Message has 1 Reply:
 | | Re: Lousy Bradlees Experience
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| (...) You realize, of course, that, next time you're in that store, you're going to be stuck in line behind an 8-year-old who's wailing at 110dB because, after saving his allowance for three whole months to buy that Town set, he's been told that the (...) (24 years ago, 31-May-00, to lugnet.market.shopping)
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Message is in Reply To:
| | Lousy Bradlees Experience
|
| Hi everyone, Just a heads-up regarding this overpriced and underserviced chain on the East Coast: 1) They're liable to have some REALLY OLD sets in their stores, some that will give you veritable palpitations just holding them in your hands (...) (24 years ago, 30-May-00, to lugnet.market.shopping)
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