Subject:
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Re: Catalog discount versus AFOL discount??
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Newsgroups:
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lugnet.lego.direct
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Date:
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Thu, 12 Dec 2002 04:34:32 GMT
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Viewed:
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880 times
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In lugnet.lego.direct, Timothy D. Freshly writes:
> I placed an order by phone two weeks ago which included around 30 bulk
> items, For every item that did not come out
> correctly, the phone rep went in and manually adjusted the price to the
> correct amount (the only exception was a bag of the new 2x2 clear bricks -
> for some reason she could not get those to come out correctly). In order to
> make this adjustment, she had to insert an older catalog code into the
> computer. At one point, she had to get her manager involved. The entire
> order took about 15 minutes total but it was worth it to insure that I got
> the 15% discount. Morale: ASK and INSIST upon the discount. It will work
> if the rep is willing to take the time to make it work.
>
> Also, it helped that therep I got was great! I don't remember her name but
> her efforts made me a 110% satisfied customer. Before I hung up, I was sure
> to tell her how thankful and appreciative I was for her willingness to help.
> Hopefully, her supervisor made a note of the great service she provided!
>
> Tim
Hey wait a minute Tim, you hung up too soon. You bought the 2x2 bricks for
me. I hope a 110% satisfied customer also gets the 15% discount for his
friend:) Next time you take the time and effort to add my items to your
order, I hope you take another 15 minutes to INSIST your pal gets the same
discount. Look at the math, 15 minutes / 7.99 X .15 = $1.1985/ 15 = .0799.
That's almost 8 cents a minute. I know lawyers are expensive but this is LEGO!
Bert
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Message has 1 Reply:
 | | Re: Catalog discount versus AFOL discount??
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| "Bert Waters" <lhwaters@hsc.vcu.edu> wrote in message news:H6zopK.HFE@lugnet.com... (...) .0799. (...) LEGO! (...) Ys, that was the ONE hiccup in the whole deal (and I feel extra bad because that was your bulk pack). Somehow, that escaped me when (...) (22 years ago, 12-Dec-02, to lugnet.lego.direct)
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Message is in Reply To:
| | Re: Catalog discount versus AFOL discount??
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| "Eric Kingsley" <kingsley@nelug.org> wrote in message news:H6v3AJ.MJJ@lugnet.com... (...) catalog (...) NOT all (...) bulk (...) information (...) in (...) the (...) I (...) I placed an order by phone two weeks ago which included around 30 bulk (...) (22 years ago, 11-Dec-02, to lugnet.lego.direct)
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