Subject:
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Re: Australian Shipping Update
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Newsgroups:
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lugnet.lego.direct
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Date:
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Tue, 9 Oct 2001 07:51:26 GMT
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Viewed:
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469 times
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Jake,
I am also one of these customers that was contacted. What is your advice in
regard to our order that has been made already. The UPS shipping fellow told
me I had to pay. Are lego sorting this on behalf of all the australian
orders made so far?
cheers
tara
In lugnet.lego.direct, Jake McKee writes:
> To our Australian online customers,
>
> A customer in Australia was contacted by UPS concerning a delivery where he
> was asked to pay both Customs and GST before it could be delivered.
>
> This is a mistake! LEGO Direct pays all Customs, GST and fees on behalf of
> the customers. So the price visible at www.LEGO.com is all inclusive.
>
> We have been working with UPS to clear up why this has happened to prevent
> it from happening again. While this error is a typical start up error, it is
> of course completely unacceptable. We are working fast and feverously to
> make sure this error doesn't happen again.
>
> Thanks!
> Jake
>
> ---
> Jake McKee
> Sr. Producer
> LEGO Direct
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Message is in Reply To:
 | | Australian Shipping Update
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| To our Australian online customers, A customer in Australia was contacted by UPS concerning a delivery where he was asked to pay both Customs and GST before it could be delivered. This is a mistake! LEGO Direct pays all Customs, GST and fees on (...) (23 years ago, 8-Oct-01, to lugnet.lego.direct)
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