Subject:
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Re: Australian Shipping Update (Yay!)
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Newsgroups:
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lugnet.loc.au
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Date:
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Mon, 8 Oct 2001 20:48:58 GMT
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Viewed:
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1149 times
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In lugnet.loc.au, James Howse writes:
> In lugnet.lego.direct, Jake McKee writes:
> To our Australian online customers,
>
> A customer in Australia was contacted by UPS concerning a delivery where she
> was asked to pay both Customs and GST before it could be delivered.
Knowing myself, the costs of a previous shipment from S@H (via a friend in
the US) this makes it all the more worth while when shipping large amounts
with S@H Australia. If you decide to go via a friend for the American S@H,
you most likely will be paying larger costs. Unless you order smaller
amounts of course. Thanks LEGO :)
> This is a mistake! LEGO Direct pays all Customs, GST and fees on behalf of
> the customers. So the price visible at www.LEGO.com is all inclusive.
Excellent!
> We have been working with UPS to clear up why this has happened to prevent
> it from happening again. While this error is a typical start up error, it is
> of course completely unacceptable. We are working fast and feverously to
> make sure this error doesn't happen again.
>
> Thanks!
> Jake
Thanks for looking into this, we all will feel more at ease now! :)
> ---
> Jake McKee
> Sr. Producer
Mel :)
> LEGO Direct
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Message is in Reply To:
 | | Australian Shipping Update
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| In lugnet.lego.direct, Jake McKee writes: To our Australian online customers, A customer in Australia was contacted by UPS concerning a delivery where she was asked to pay both Customs and GST before it could be delivered. This is a mistake! LEGO (...) (25 years ago, 8-Oct-01, to lugnet.loc.au, lugnet.lego.direct) !
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