Subject:
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Australian Shipping Update
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Newsgroups:
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lugnet.lego.direct
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Date:
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Mon, 8 Oct 2001 15:29:18 GMT
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Viewed:
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464 times
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To our Australian online customers,
A customer in Australia was contacted by UPS concerning a delivery where he
was asked to pay both Customs and GST before it could be delivered.
This is a mistake! LEGO Direct pays all Customs, GST and fees on behalf of
the customers. So the price visible at www.LEGO.com is all inclusive.
We have been working with UPS to clear up why this has happened to prevent
it from happening again. While this error is a typical start up error, it is
of course completely unacceptable. We are working fast and feverously to
make sure this error doesn't happen again.
Thanks!
Jake
---
Jake McKee
Sr. Producer
LEGO Direct
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Message has 2 Replies:
 | | Australian Shipping Update
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| In lugnet.lego.direct, Jake McKee writes: To our Australian online customers, A customer in Australia was contacted by UPS concerning a delivery where she was asked to pay both Customs and GST before it could be delivered. This is a mistake! LEGO (...) (23 years ago, 8-Oct-01, to lugnet.loc.au, lugnet.lego.direct) !
| | | Re: Australian Shipping Update
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| Jake, I am also one of these customers that was contacted. What is your advice in regard to our order that has been made already. The UPS shipping fellow told me I had to pay. Are lego sorting this on behalf of all the australian orders made so far? (...) (23 years ago, 9-Oct-01, to lugnet.lego.direct)
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