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(...) I think the claim from Lego that the set had been opened is also a possible cause for complaint. But while it may not have been opened by Gregory or his mother, you never know what happened to the package on the return trip. Otherwise, I (...) (17 years ago, 10-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Seems to me they were acting entirely in accord with their return policy. Always read the fine print - (URL) "Custom items such as LEGO Factory models and Pick A Brick orders cannot be returned or exchanged." I guess it could be argued that (...) (17 years ago, 9-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Actually according to (URL): "Also, LEGO direct-to-consumer (Shop at Home) sales division announced a partnership with PFSweb Inc. to fill Internet orders of Lego products from its catalog and online store, according to a statement in December (...) (17 years ago, 9-Jan-07, to lugnet.lego.direct, FTX)
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| | Re: Very poor customer service from Lego Shop at Home
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(...) I think you missed the real point. It wasn't the price per piece that he was dissatisfed with. It was the set. Remember, not everyone who likes LEGO builds MOCs. The first thing I noticed was that his mother didn't notice the scale. Something (...) (17 years ago, 9-Jan-07, to lugnet.lego.direct, FTX)
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| | Re: Very poor customer service from Lego Shop at Home
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LOL (17 years ago, 9-Jan-07, to lugnet.lego.direct) !
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(...) I fail to see the humor in this. Sorry. (17 years ago, 9-Jan-07, to lugnet.lego.direct)
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Pardon my naivety, but at 2,776 (per the box top) pieces, (URL) set 5526> seems to be a fairly decent way to get a variety of legos at an average of $0.047 per peice even if you don't want to build the set using Lego's (online only) (...) (17 years ago, 9-Jan-07, to lugnet.lego.direct, FTX) !
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| | Re: Very poor customer service from Lego Shop at Home
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LOL (17 years ago, 9-Jan-07, to lugnet.lego.direct) !
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| | Very poor customer service from Lego Shop at Home
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I wanted to share my extreme displeasure with the Lego Shop at Home service. My mother, knowing what a big fan of Lego I was, decided to surprise me with a set this Christmas, the Lego Factory set 5526. At the time she didn't realize that it was not (...) (17 years ago, 9-Jan-07, to lugnet.lego.direct, lugnet.general)
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| | Re: Hobby Trains at LEGO Factory
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(...) This looks pretty good, and I hope it's going to expand. I did send them a message though that the link to "Other users' train designs" gives some pretty poor results. A lot of the good stuff has dropped off the end. They need to link to 'Cool (...) (18 years ago, 20-Dec-06, to lugnet.trains, lugnet.lego.direct)
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| | Re: S@H site does not contain additional item needed for this NXT add-on.
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"Juergen Stuber" <juergen@jstuber.net> wrote in message news:87bqmngteb.fsf@...ber.net... (...) Thanks, Jurgen! But indeed I had noticed there isn't a power pack available from S@H site for Australia! (...) Interesting to note, so if anyone has it (...) (18 years ago, 1-Dec-06, to lugnet.lego.direct)
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| | Re: S@H site does not contain additional item needed for this NXT add-on.
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(...) Sure, I'm just trying to be helpful. When I bought my battery packs in Oberhausen I didn't know whether I could use the train transformer, and neither did the shop staff (they didn't have the transformer in stock). Later at home I found out it (...) (18 years ago, 1-Dec-06, to lugnet.lego.direct)
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| | Re: S@H site does not contain additional item needed for this NXT add-on.
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(...) That is true, but I think this is more about the fact that the standard train transformer is not available from S@H (at least not to Australia), so anyone reading the Battery information and not knowing what the standard train transformer is (...) (18 years ago, 30-Nov-06, to lugnet.lego.direct)
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| | Re: S@H site does not contain additional item needed for this NXT add-on.
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Hi Geoffrey, (...) you can use the standard train transformer. Jürgen (18 years ago, 30-Nov-06, to lugnet.lego.direct)
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| | S@H site does not contain additional item needed for this NXT add-on.
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(URL) is the Lithium Battery for Mindstorms NXT - unfortunately, while the S@H page clearly states that you require the additional purchase of #9833 Transformer Pack sold separately, there is no way to buy this with the 9798 kit shown on S@H site. (...) (18 years ago, 30-Nov-06, to lugnet.lego.direct)
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| | Re: Building the Christmas Train 2006: Set 10173 - brief report & pics
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(...) Starting yesterday, Shop@Home is selling the train in European countries. Change 'country' (top-left) in the S@H site, and check it out. On the details page they also mention a K101== nr., regarding a set with 9V (!) track and motor! Usually (...) (18 years ago, 26-Sep-06, to lugnet.lego.direct)
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| | Re: Building the Christmas Train 2006: Set 10173 - brief report & pics
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(...) I guess it should reach *every* european countries soon as the sets available thru SaH for France. Eric Borrega from FreeLUG has shot some pictures : 7898 : (URL) : (URL) Didier (...) (18 years ago, 25-Sep-06, to lugnet.lego.direct)
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| | Re: LEGO instructions
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(...) Full access appears to have been restored, however I still have no information on what the issue was, or whether my scanning script was to blame, so I will not be adding any new instructions until this has been clarified - I don't want access (...) (18 years ago, 18-Sep-06, to lugnet.lego.direct)
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| | Re: LEGO instructions
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"Ross Crawford" <ross.{mylastname}@gmail.com> wrote in message news:J5pK1q.o44@lugnet.com... (...) OK, I went, I complained. Buth then suddenly one download worked for me. I did it again, it failed. So, having now spent a number of minutes (...) (18 years ago, 17-Sep-06, to lugnet.lego.direct, lugnet.loc.au)
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| | Re: LEGO instructions
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(...) Great idea Kerry! I initially contacted them via the contact form on the website. They have opened a problem ticket, so I'm communicating via that system now, but if any other aussies are experiencing this problem, it can't hurt to let them (...) (18 years ago, 16-Sep-06, to lugnet.lego.direct, lugnet.loc.au)
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