The LEGO Company : 45


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Subject:	Re: Better results [Was: What a mess (my bad order experience... so far)]
Newsgroups:	lugnet.lego
Date:	Fri, 23 Jun 2000 23:45:41 GMT
Viewed:	2366 times

In lugnet.lego, Jason Catena writes: > In lugnet.lego, Todd Lehman writes: > > In lugnet.lego, Jason Catena writes: > > > <rant> > > > I tried to place a $200 order in the evening, the day or the day after LD > > > came online. [...] > > > > Pedant's note: The service known as LEGO Bulk Ordering[1] makes no mention > > of LEGO Direct; the LEGO Just Imagine Bulk Pak offerings are from LEGO Shop > > At Home. Thus, LEGO Direct is not online. > > > > --Todd > > > > [1] http://www.lego.com/bulk/ > > Right, thanks Todd. > [...] Actually, there's one other bit of info related to this: It came to my attention this week that the name "LEGO Direct" has nothing to do with bulk ordering, which will instead be conducted under the name LEGO Shop At Home (or similar) on www.lego.com. My understanding is that for legal and/or tax reasons, the two are separate businesses (and have been for many months). Thus, LEGO Direct is Brad Justus's business unit involved in website creation and community, not in the business of selling to consumers. I believe that Steve Hawco's role is in the S@H side of LD and that Brad Justus's role is in the community side of LD -- but some of the details are still fuzzy to me at this point. Hoping to meet with Brad and/or Steve in person to learn more. In any case, the lugnet.lego.direct group is, to the best of my knowledge, mis-named with respect to its purpose. --Todd

Message has 1 Reply:

		Re: Better results [Was: What a mess (my bad order experience... so far)]
(...) That is, the businesses have been separate, not necessarily the names. My understanding is that the name of the selling business is different now than it was in May. I've asked Brad to make a posting clarifying this and explaining what LD the (...) (24 years ago, 24-Jun-00, to lugnet.lego)

Message is in Reply To:

		Better results [Was: What a mess (my bad order experience... so far)]
(...) Well, the day crew (evidently the Lego company itself) has redeemed itself in my opinion: the second order I made (with the Priority mail) shipped out the day I made the order, and a hold was put on the first (almost identical) order. I (...) (24 years ago, 23-Jun-00, to lugnet.lego)

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