Subject:
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Better results [Was: What a mess (my bad order experience... so far)]
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Newsgroups:
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lugnet.lego
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Date:
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Fri, 23 Jun 2000 17:04:06 GMT
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Viewed:
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2304 times
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In lugnet.lego, Todd Lehman writes:
> In lugnet.lego, Jason Catena writes:
> > <rant>
> > I tried to place a $200 order in the evening, the day or the day after LD
> > came online. [...]
>
> Pedant's note: The service known as LEGO Bulk Ordering[1] makes no mention
> of LEGO Direct; the LEGO Just Imagine Bulk Pak offerings are from LEGO Shop
> At Home. Thus, LEGO Direct is not online.
>
> --Todd
>
> [1] http://www.lego.com/bulk/
Right, thanks Todd.
Well, the day crew (evidently the Lego company itself) has redeemed itself in
my opinion: the second order I made (with the Priority mail) shipped out the
day I made the order, and a hold was put on the first (*almost* identical)
order. I didn't get the 5.39 or 6.29 prices, I guess because that was some kind
of mistake (I didn't really get the story on that).
But what really made the difference was two things: first, that even though I
forgot to ask for the WB600 discount code, the representative was willing to
apply it retroactively anyway, and credit my account. Second, on my second
order three items were missing that I forgot to write down from my first, and
she called me back to ask whether I wanted these additional items as well, for
a third order. :)
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