Subject:
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Re: missing parts
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Newsgroups:
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lugnet.general
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Date:
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Thu, 6 Jan 2005 18:36:37 GMT
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Viewed:
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1176 times
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In lugnet.general, Mark Tarrabain wrote:
> David Eaton wrote:
> > In lugnet.technic, Mark Tarrabain wrote:
> >
> > > I was under the impression that LEGO had tighter quality control than
> > > this, so I must admit to being more than a bit disappointed that this
> > > has happened not just once, but twice now in only one year.
> >
> >
> > They used to have really phenomenal quality control, but I think it's gone down
> > in recent years. Every set I've ever had that was packaged before 1999 has been • SNIP
> In the past year, I've purchased only about 6 sets, of which 2 have had
> one missing piece each. That's 1 set out of 3!
>
> Prior to this, I had never seen it happen at all... and I don't know HOW
> many dozens of sets I had bought previous to last year (in fact, I
> noticed that many sets actually included _extra_ pieces). This is why I
> thought perhaps that LEGO QC was starting to slide somewhat.
>
> It's good to know that LEGO will offer replacement parts.... although I
> have to admit to wondering the same thing as you with regards to
> possibly overusing that service.
>
> > > Mark
The problem is so bad that I stopped checking on sets that I brought for parts
only. I really feel bad for the non-afols and the kids. We can call up customer
service and name what we are missing. It's a whole another story for those who
don't know the diffrence between a plate and a brick! As for the number of kids
who unwrapped Christmas presents only to be told they'd have to wait while the
part was shipped....
Ken
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Message is in Reply To:
 | | Re: missing parts
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| (...) In the past year, I've purchased only about 6 sets, of which 2 have had one missing piece each. That's 1 set out of 3! Prior to this, I had never seen it happen at all... and I don't know HOW many dozens of sets I had bought previous to last (...) (20 years ago, 6-Jan-05, to lugnet.general)
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