Subject:
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Re: missing parts
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Newsgroups:
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lugnet.general
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Date:
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Thu, 6 Jan 2005 18:00:56 GMT
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Viewed:
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541 times
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In lugnet.general, David Eaton wrote:
> Sidetrack, however-- I've always heard it said (and it makes total sense) that
> "as long as you don't abuse the replacement part system" that they'll send you
> replacement parts no questions asked. Has anyone ever had a problem due to
> overuse? Has Lego ever second-guessed anyone out here in AFOL-land, thanks to
> them calling about too many replacement parts?
This may not be a direct answer to your question, but I did have to pay for my
latest replacement-part request. I took a gamble and picked up a 4483 AT-AT in
a beat-up box, and unfortunately it was missing one of the bags (so I only had
one side of all the wedge plates)! They sent me the parts together with a
letter asking for approx CDN$20 (which I haven't paid yet, but I will/should
since I really appreciate the service). This was probably half a year ago, and
I was really scared that they would send me the parts in the new grey
(fortunately, I got them in the old colour)!
This was only the second time I've used their service, although both of my
requests were for around 50-70 pieces. I'm not sure if they keep track of your
part-request history? If they did, I wonder if I could bring my S@H order
history to their attention - it's certainly much higher than the average
consumer...
-Bryan
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Message is in Reply To:
 | | Re: missing parts
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| (...) They used to have really phenomenal quality control, but I think it's gone down in recent years. Every set I've ever had that was packaged before 1999 has been flawless. In fact, I remember talking about it with friends at school in 4th grade, (...) (19 years ago, 6-Jan-05, to lugnet.general)
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