Subject:
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Re: missing parts
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Newsgroups:
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lugnet.general
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Date:
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Thu, 6 Jan 2005 18:17:41 GMT
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Viewed:
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689 times
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David Eaton wrote:
> In lugnet.technic, Mark Tarrabain wrote:
>
> > I was under the impression that LEGO had tighter quality control than
> > this, so I must admit to being more than a bit disappointed that this
> > has happened not just once, but twice now in only one year.
>
>
> They used to have really phenomenal quality control, but I think it's gone down
> in recent years. Every set I've ever had that was packaged before 1999 has been
> flawless. In fact, I remember talking about it with friends at school in 4th
> grade, because someone got a different colored windshield in a space set than
> they were supposed to get. Between me and my few friends that collected Lego
> (all 4 of us), only that ONE kid ever got anything that was mis-packaged, and it
> wasn't so much of a missing/broken piece as a "wrong piece". That probably
> accounts for maybe 300 or so sets? (I didn't buy much pre-1999, being a kid or
> still in high-school/college)
>
> Nowadays it seems like its been worse. Since '99 I can think of 3 sets I've
> bought with missing pieces, 2 with broken pieces, and 8 with "wrong" pieces. And
> that's probably accounting for about... 1200 sets. So, roughly 0.33% error vs
> 1.08% error since 1999. Not much of a sample set for stats, but a noticeable
> decrease in quality if 1/100 sets have a problem with them.
In the past year, I've purchased only about 6 sets, of which 2 have had
one missing piece each. That's 1 set out of 3!
Prior to this, I had never seen it happen at all... and I don't know HOW
many dozens of sets I had bought previous to last year (in fact, I
noticed that many sets actually included _extra_ pieces). This is why I
thought perhaps that LEGO QC was starting to slide somewhat.
It's good to know that LEGO will offer replacement parts.... although I
have to admit to wondering the same thing as you with regards to
possibly overusing that service.
>> Mark
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Message has 1 Reply:
 | | Re: missing parts
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| (...) SNIP (...) The problem is so bad that I stopped checking on sets that I brought for parts only. I really feel bad for the non-afols and the kids. We can call up customer service and name what we are missing. It's a whole another story for (...) (20 years ago, 6-Jan-05, to lugnet.general)
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Message is in Reply To:
| | Re: missing parts
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| (...) They used to have really phenomenal quality control, but I think it's gone down in recent years. Every set I've ever had that was packaged before 1999 has been flawless. In fact, I remember talking about it with friends at school in 4th grade, (...) (20 years ago, 6-Jan-05, to lugnet.general)
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