 | | Re: Reply 6: Issues vs. Mistakes
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In lugnet.color, Christian Treczoks wrote: <snip> . (...) Oh My Goodness. THere was a real reaction--Jake has mentioned it numerous times--meetings, discussuins, etc. And to throw the icing and cherry on the cake, which didn't have to happen, you (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: Reply 1: The Building Corner Person
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In lugnet.color, Christian Treczoks wrote: <snip> (...) Not to dump, but TLC responded with a 'Yes we heard you (after the fact, to be sure), but due to financial/other reasons we are not going to change the colour back'. Jake said it, and now we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 7: Businesses, Customers and Trust
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(...) Accurately observed. (...) I wouldn't credit the demand of interaction to the explosion in customer choice - on the contrary. If the customer can readily choose from a range of products with sufficient quality the one that fits his needs, an (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 6: Issues vs. Mistakes
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(...) I, personally, am not the topic. I am just pointing to the issues where Lego might have a problem. If I don't get an answer to a question, I have to think that this might happen to other people, too. And they might be more upset or confused by (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 5: Miscellaneous
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(...) Indeed. But they are usually linked to communicationwise upset/anger/confusion/problems. Some kind of reaction or non-reaction must have provoked this "nobody listens", "nobody told" impression, don't you think? (...) And I fully accept that (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 4: A simple case of communication courtesy
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One short note beforehand: If you consider this reply mindless criticising, tell me so. But it is intended to hint at something you might not have noticed and thefor be unaware of. (...) It is indeed nice to hear that this is still being worked on. (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 3: Communication within/towards Community Development
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(...) I can't talk on behalf of other people, but I am aware that you are having problems getting the information you need from inside the company. Its an obvious conclusion when examining your and your colleagues communication to us. (...) Ahem - (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 2: The PaB walls
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(...) Of course there would still be complaints if the PaB walls features thousands of elements, beacause there are still some parts missing for the one or other single customer. But: I brought the example of minifigs for a reason. According to PaB (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Reply 1: The Building Corner Person
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Dear Jake, I hope you don't mind me splitting the replies into several parts, in order to reduce the complexity. (...) Actually, I can't give you more details that could be labeled "evidence", as I didn't bother to ask back then. I was just talking (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
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| | Re: CEO-Letter // The answer
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"Scott Lyttle" <datafx7@yahoo.com> wrote in message news:ID51rE.184w@lugnet.com... (...) Well, it's obvious from Jake's response in this thread that half of LEGO don't know what they're doing (I'm not even sure if I call them TLC or TLG anymore, so (...) (20 years ago, 11-Mar-05, to lugnet.color, lugnet.lego)
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