 | | Re: What's going on with all the back-ordered sets???
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(...) Ah, so unlike last year, when they decided that the best time to shut down production in Enfield and move everything to Mexico was just in time for the holiday season (leaving many stores, including the Lego brand stores, fairly bare of bricks (...) (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: What's going on with all the back-ordered sets???
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(...) Hopefully, Joe doesn't mind me posting and paraphrasing his info. He could only speculate, but his thought was that we recent back-order problems were related to... 1. Outsourcing - since the brick production (but not Technic or Bionicle) is (...) (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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(...) It would be great if you could share with others your findings... (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: What's going on with all the back-ordered sets???
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(...) Nevermind this thread. I spoke with Joe Meno and he has given me some potential scenarios as to why the sets I am interested in are back-ordered. Thanks, Dave (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | What's going on with all the back-ordered sets???
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Hey all. Stacy and I were just wondering if anyone has heard anything about why so many sets are on back-order at U.S. S@H. The MTT has been on mega-long back-order, so I've been waiting to order it and a bunch of other sets I've been looking at are (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: Impact of LTCs (Re: The Official "Issues List")
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(...) ... (...) The thing about the 9v trains is that it is a gateway to building a train layout (conventional model railroading has a long history with adults, etc etc etc). The layout, whether a LTC or in someone's basement, will likely be (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.trains)
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| | Re: Opinions about LEGO consumer service
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My experiences with LEGO customer service are few and far between, but when I have contacted them, I have been very satisfied. Once, I had bought two of set 8420 and received different couloured shock absorbers. After a brief e-mail conversation, I (...) (17 years ago, 20-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I have been very pleased with the customer service from LEGO S@H. Two examples come to mind: 1. An order was placed online and delivered by our favorite package smashing service. There were damaged and missing items. This went way beyond (...) (17 years ago, 18-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) OK "Customer Service" and consumer service stories... First, two "Customer Service" the organization in Enfield circa 1995 I wrote a letter to Susan Williams (yes, I was in my twenties and I addressed a letter to Ms Williams :) about the (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors)
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| | Re: Opinions about LEGO consumer service
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(...) Not to be rude but... what should Europeans say then (and, worst of all, people from Denmark(!) and Norway who, if I remember correctly, have the highest prices)? I'm not saying at all what you have is ok! But to call 25-30% for criminal, (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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