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"Michael Jorgensen" <jorgensen@iprimus.ca> wrote in message
news:<FvBu5L.Joy@lugnet.com>...
> > Well, It finally happened...I bought a set with a missing piece
I myself just bought a set yesterday that has two deformed pieces in it. It
is the "Fright Knights" 'Witch's Castle.' The legs of the two 'guards'
mini-figs, the ones that are safely sealed in the vacuum-formed insert, both
look melted. The plastic around them doesn't seem to be disturbed, so I have
to believe they were packaged this way.
This is the first time anything like this has happened in a Lego set. I don'
t want to take it back to the store because at this point the set is
discontinued, and I don't want to lose the chance to have it. But I'm
disappointed that the legs are all melted. I don't know what to do about it.
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Does anyone know how to get back issues of Lego magazines? There's a strange
dearth of contact Email addresses on the Lego web site.
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In lugnet.service, Chris Pederson writes:
> It seems like its been a while since the last Shop@home catolog came out,
> anyone know the schedule on these?
>
> Thanx
From LEGO's "Bulk Pak" WEB site, it looks like a new catalog will be out in
July. The following can be found at:
WWW.LEGO.COM/BULK
All New Shipping!
Long-time customers know that up until now regular shipping charges were
included in our prices. While convenient, you may not have been aware of
the overall value we offered when comparison price shopping with other
direct retailers. In response to requests, our pricing now excludes
shipping charges and we’ve added a modest separate charge for shipping.
This new pricing policy applies to this special offering of the new LEGO
Just Imagine Bulk Paks and for all other items will be effective starting
with . . .
our new Summer 2000 catalog which will be available to US and Canadian
customers in July.
. . . We want you to be able to enjoy the convenience of
shopping direct, so we’ve made a commitment to keep shipping and handling
costs reasonable and a good value! See below for complete shipping
information. For Shipment to Canada, please add an additional $2 USD to
regular shipping rates below.
Order Regular
Value Shipping
Up to $20 = $2.50
$20.01 - $50 = $4.50
$50.01 - $75 = $6.50
$75.01 - $125 = $8.50
$125 and up = $10.00
Well, it looks like LEGO S@H will be getting a little extra when we place an
order. We'll have to see if the set prices go down from those of the previous
catalog since the set cost doesn't include shipping . . . (I doubt it - but
we'll see).
I'm looking forward to getting my catalog too.
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It seems like its been a while since the last Shop@home catolog came out,
anyone know the schedule on these?
Thanx
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Well,
It finally happened...I bought a set with a missing piece. First off, I am
amazed at LEGO's QA. LEGO has got to be the easiest thing in the world to
mess up on packaging nut I have never found a set with a missing piece...until
Saturday.
I bought 7159 (Pod Racing Bucket) and it is missing a 1x2 dark grey plate,
which I noticed once I got to page 29 of the instruction booklet (building the
engines of the 4th racer).
Who do I call to rectify this? LEGO Canada? LEGO Direct? What is the number to
phone and what is the procedure? (i.e. how do I make sure they know what piece
I'm talking about?)
I am in Canada (near Toronto)
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