Subject:
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Re: RIS 1.0 to 1.5 software upgrade
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Newsgroups:
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lugnet.robotics
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Date:
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Fri, 12 Nov 1999 12:59:01 GMT
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Viewed:
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596 times
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Here's the details of the transaction which I did to get my RIS 1.5 upgrade
for a $3.95 postage and handling fee. I bought the RIS 1.0 at TRU in late
August 1999; no 1.5 upgrade sticker on the box. First, I contacted LEGO
through the
Mindstorms site Tech support, as shown in "My original message" below.
Following
Mindstroms Tech Support reply instructions, I called the Consumer Affairs
800 number and they transferred me to Shop@Home to place the upgrade order.
The S@H rep
asked if my box had the 1.5 upgrade sticker on it and I said no. That
apparently was not a problem; she continued to process the order. She had
finished the order and gave me my total, $3,95, before a added another $60
of other "gotta haves" , so a bigger order was also not a factor. Both
Consumer Affairs and S@H were extremely helpful and pleasant to deal with on
the phone.
Hope this helps in your quest. Maybe I just got lucky . If the rules have
changed since my
transaction, I'm keeping mine. The 1.5 upgrade is a great deal. Makes
those old 1.0's on the shelf even more valuable.
Rick Kirkwood
------------LEGO Mindstroms reply-----------------
From: Mindstorms <help@legomindstorms.com>
To:
Sent: Thursday, November 04, 1999 5:20 PM
Subject: Re: Mindstorms Support: other (KMM4282C0KM)
Hello,
You will need to contact our Consumer Affairs department for assistance.
They can be reached at 1-800-233-8756, or in the UK 0-1978-290-900.
They will be able to assist you further with your request.
Thank you,
Todd
LEGO Mindstorms Technical Support
------My original message via http://www.legomindstorms.com/ -------------
<snip>
Description:
I purchased the RIS 1.0 in August and understood from this web sites
information that ver 1.5 software upgrade would be availble without charge
for such recent purchasers. How do I order such an upgrade?
Thanks for the help.
---- Original Message -----
From: Maneesh Soni <lego-robotics@crynwr.com>
To: <lugnet.robotics@lugnet.com>
Sent: Thursday, November 11, 1999 10:32 PM
Subject: Re: RIS 1.0 to 1.5 software upgrade
> Hi!
>
> I got a RIS 1.0 in October. I called up Lego Consumer affairs to ask for • an
> update kit for $3.95. They said it is only possible if I had bought from
> S@H.
>
> They also say that it is available to only those lego RIS which have a
> sticker on the box. The sticker is about the free upgrade thing...I am not
> sure exactly.
>
> Moreover, if there is no sticker (as on my box as the shopkeeper had an • old
> stock) then the entire box is to be shipeed to S@H and they will mail the
> RIS1.5. I have to pay the cost of shipping to the S@H.
> I am not sure how much it is.
>
> Does anyone have a better idea to get the upgrade kit... and not a
> replacement....?
>
>
> Maneesh
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Message is in Reply To:
 | | Re: RIS 1.0 to 1.5 software upgrade
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| Hi! I got a RIS 1.0 in October. I called up Lego Consumer affairs to ask for an update kit for $3.95. They said it is only possible if I had bought from S@H. They also say that it is available to only those lego RIS which have a sticker on the box. (...) (25 years ago, 12-Nov-99, to lugnet.robotics)
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