Subject:
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Re: RIS 1.0 to 1.5 software upgrade
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Newsgroups:
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lugnet.robotics
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Date:
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Fri, 12 Nov 1999 15:23:49 GMT
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Viewed:
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685 times
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In lugnet.robotics, lego-robotics@crynwr.com (Maneesh Soni) writes:
> Hi!
>
> I got a RIS 1.0 in October. I called up Lego Consumer affairs to ask for an
> update kit for $3.95. They said it is only possible if I had bought from
> S@H.
>
> They also say that it is available to only those lego RIS which have a
> sticker on the box. The sticker is about the free upgrade thing...I am not
> sure exactly.
>
> Moreover, if there is no sticker (as on my box as the shopkeeper had an old
> stock) then the entire box is to be shipeed to S@H and they will mail the
> RIS1.5. I have to pay the cost of shipping to the S@H.
> I am not sure how much it is.
>
> Does anyone have a better idea to get the upgrade kit... and not a
> replacement....?
Maneesh,
I think that it depends mostly on who you speak with at Lego. Per Rick's
instructions, I called Lego customer service last night to order the upgrade.
The person that I spoke with had to seek out a manager to figure out how to
handle it and she then referred me to S@H. She did not transfer me or "mark"
me as an upgrade customer - she just gave me the number and said to call S@H.
The person at S@H was familiar with the $25 upgrade but she also had to find a
manager to get the $3.95 deal. My RIS was purchased on September 25 but did
not have the 1.5 sticker. There was never any mention of sending in the box
or requiring more proof than my word. I also ordered some additional parts
and if all goes well I should have them in a few days (yeah, I payed for 2 - 4
day delivery).
Good luck with yours,
Zac Pollock
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Message is in Reply To:
 | | Re: RIS 1.0 to 1.5 software upgrade
|
| Hi! I got a RIS 1.0 in October. I called up Lego Consumer affairs to ask for an update kit for $3.95. They said it is only possible if I had bought from S@H. They also say that it is available to only those lego RIS which have a sticker on the box. (...) (25 years ago, 12-Nov-99, to lugnet.robotics)
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