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3 RC cars...
Thanks to John, I built the alternate model of the Radio Shack RCer.
And for those of you tuning into this now, I’m going to throw this tangent here
(for I don’t want to start yet another tirade elsewhere)
I get home from work today, and in my mailbox was a padded envelope from TLC.
In the envelope were the two plastic tires that were missing from the Radio
SHack store demo. Accompanying the two tires was the following letter--
Dear Mr. Koudys,
Thank you for your phone call from 03/10/05 regarding the quality of LEGO (r)
toys and products
We were sorry to learn of the difficulty you experienced woth your LEGO set. We
understand how upsetting and disappointing it can be when a product does not
live up to its reputation. Please accept our apologies for hte packaging error
you encountered. Producing the highest quality LEGO products possible and
establishing consumer trust in the LEGO brand name, are the most important goals
of our Company. Certainly, whenever a packaging error does occur, we want to
correct the situation as quickly as possible to restore your faith in our brand
name and what it represents. Therefore, I have enclosed the item(s) you
requested to copmplete your set.
Please accept our apologies for the inconvience tou have experienced. If we can
be of further assistance, please do not hesitate to contact us
Sincerely,
(name withheld)
LEGO Direct Consumer Services
- - -
- are mine--i didn’t proof read what I jsut typed)
Sure it’s a form letter, but the bigger points are--
a) they cared enough to actually do something, form letter or no
b) I didn’t get charged at all for this.
Anyway, wanted to point that out--TLC may have some issues but it’s still a
companyt that I have faith in, that I want to do business with on a regular
basis.
Anyway, looking forward to the RC event.
Dave K
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Message has 2 Replies:
 | | Re: I'm good to go...
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| (...) Actually, I've had even better service than that. I've requested for missing parts a few times. Notably few - it still surprises me how good QC is on such tiny parts, and in at least one case the box was not pristine (TRU had kept it in the (...) (20 years ago, 22-Mar-05, to lugnet.org.ca.rtltoronto, FTX)
| | | Re: I'm good to go...
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| (...) Interesting... I've built mine more along the lines of an F1 car, lower to the ground and with slicks. I've been working on the assumption that we'll be racing indoors on linoleum, and I found the 8475 tires (both types) to be too slippery. (...) (20 years ago, 22-Mar-05, to lugnet.org.ca.rtltoronto, FTX)
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