Subject:
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Re: Toysrus.com and KBKids.com among 7 online retailers to pay $1.5m for shipping delays.
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Newsgroups:
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lugnet.market.theory
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Date:
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Sat, 29 Jul 2000 00:00:09 GMT
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Viewed:
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771 times
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In lugnet.market.theory, Scott Edward Sanburn writes:
> Lar said:
> > Julie K said:
> >
> > > She said Toysrus.com shipped 95 percent of its orders
> > > on time last holiday season and that the company
> > > continues to make strides to improve its shipping
> > > process. "
>
> Well, I am glad I was one of the 5% then, I got $100.00 in free LEGO
> products! : )
> My order was for my business, with the cheap sets they had at the time, so I
> was not too dissappointed.
>
> >
> > > Then *why* did they give
> > > out, what was it, $100 credit to certain shoppers?
> >
> > Customer sat.
>
> Hmm... what is this reference to? I am not picking it up.
Julie asked why they gave out 100 bucks if they didn't have to, and I said for
customer sat (that is "customer satisfaction") reasons. Consultingspeak, sorry.
++Lar
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