Subject:
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Re: Toysrus.com and KBKids.com among 7 online retailers to pay $1.5m for shipping delays.
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Newsgroups:
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lugnet.market.theory
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Date:
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Fri, 28 Jul 2000 15:45:17 GMT
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Viewed:
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1009 times
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In lugnet.market.theory, Julie Krenz writes:
> She said Toysrus.com shipped 95 percent of its orders
> on time last holiday season and that the company
> continues to make strides to improve its shipping
> process. "
"Make Strides" as opposed to "taking steps" means they acknowledge in
marketingspeak that they have a long way to go yet. strides are bigger than
steps. :-)
>
> We were within the law, but we'll pay anyway. Uh-huh.
Cheaper than hiring big lawyers, and if they publicly admit they weren't they
open themselves up to class action lawsuits, I think.
> Then *why* did they give
> out, what was it, $100 credit to certain shoppers?
Customer sat.
(Not defending TRU as being good or anything mind you.)
++Lar
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