Subject:
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Re: Toysrus.com and KBKids.com among 7 online retailers to pay $1.5m for shipping delays.
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Newsgroups:
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lugnet.market.theory
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Date:
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Thu, 27 Jul 2000 16:53:18 GMT
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Viewed:
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1003 times
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I think that TRU spokeswoman is full of crud.
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"A spokeswoman for Toysrus.com said the company's
procedures and conduct within that period were within
the law" but said the company plans to comply with the
settlement.
She said Toysrus.com shipped 95 percent of its orders
on time last holiday season and that the company
continues to make strides to improve its shipping
process. "
We were within the law, but we'll pay anyway. Uh-huh.Then *why* did they give
out, what was it, $100 credit to certain shoppers?
95% on time????!!!!!Puh-leeze.
Hmmm, they must have came up with 95% based on reports from their customer
service departments. Dealing with TRU customer service...what fond memories.
Julie
In lugnet.market.theory, Eric Kingsley writes:
> I thought many of you would be interested in this.
>
> It looks like some internet companies shipping problems are catching up with
> them. 7 online retailers have been forced to pay $1.5m in damages for
> violating FTC rules on Mail and telephone retailers.
>
> Here is the link to the article.
>
> http://www.techweb.com/wire/story/TWB20000726S0015
>
>
> It doesn't look like they have all learned there leason yet though...
>
>
> Eric Kingsley
>
> The New England LEGO Users Group
> http://www.nelug.org/
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