Subject:
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Re: WOW! Wal-mart order arrived today
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Newsgroups:
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lugnet.market.shopping
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Date:
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Thu, 25 Jan 2001 14:58:18 GMT
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Viewed:
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1315 times
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In lugnet.market.shopping, Kevan Houser writes:
> In lugnet.market.shopping, Julie Krenz writes:
> > Talk about speedy delivery!
> >
> > I placed my order Sat at around noon and the packages arrived today.
> > The return label says these are coming from Sparks, NV and I'm in Illinois.
>
> I'm glad some folks are getting good service from WalMart. I wish I were
> among them.
>
> I ordered a Hwy Construction set on December 14. I first called a few days
> after Christmas, and the rep told me that it was way too early to worry, and
> the tracking stated it had been delivered to my post office (whatever that
> meant). She told me to relax and wait a few more days.
>
> On January 3rd, I spoke with Rhonda and she told me they would put a trace
> on the package. She got my phone number and my e-mail address last week and
> said they'd contact me.
>
> On January 16, I hadn't heard a peep, so I called again. I spoke with
> Glenda and then with Sue. The final result? Who knows? Everyone is very
> vague. I get the feeling they have no way on Earth to trace the package,
> but won't come right out and say it. Glenda was going to check to see if
> the item were available in some physical WalMart store somewhere and ship me
> one. That would be really great, but I'm not getting my hopes up. Of course,
> she said they'd contact me...
>
> Still no package, nor any word from anyone at WalMart. Of course, I paid
> for it on my credit card statement last month, so they've got my money for
> several weeks already.
>
> I doubt I'll even bother ever calling them again about that order. At this
> point I'd just prefer to write off the money and forget the whole thing and
> be done with WalMart.
>
> A funny thing happened on my second call. While on hold I get the voice
> telling me to enter in my order number (about 15-20 digits), and so I do.
> Then when I finally have a live operator, what does she ask me? To tell her
> my order number. After calmly doing so, I asked her about the instruction
> to enter it on the phone, and what purpose that served. No real answer.
> She politely deflected the question, and I didn't want to push it. I think
> it's just busywork. They figure if they've got you entering in your order
> number, it kills time and you don't realize how long you're holding to talk
> to a person.
>
> Happy shopping,
>
> Kevan
I would check again - sometimes you have to "tell them" what you want. I just
noticed the Highway Construction on-sale for $40 on Walmart.com (so they have
inventory) And by the way, the X-Wing is on sale for $50 (but out-of-stock at
the moment).
As for the entering your order number... I had the same experience, but I was
guessing that your entry was just logging that you have returned a call about
that order number (as one rep saw in my record that I called before about the
same order).
Dave
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Message is in Reply To:
 | | Re: WOW! Wal-mart order arrived today
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| (...) I'm glad some folks are getting good service from WalMart. I wish I were among them. I ordered a Hwy Construction set on December 14. I first called a few days after Christmas, and the rep told me that it was way too early to worry, and the (...) (26 years ago, 23-Jan-01, to lugnet.market.shopping)
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