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"Pedro Silva" <el_gordo@netc.pt> ha scritto:
> In lugnet.loc.pt, Mario Ferrari writes:
> > Pedro Silva" <el_gordo@netc.pt> ha scritto:
> > > Hi guys,
> > >
> > > Does any of you know if LEGO Italia supplies the Iberian Peninsula, • acting
> > > as a middle-company for this regional market? I got kind of curious • after
> > > getting this year's catalog, and seeing some of the stuff there *in • italian*
> > > (not that it was incomprehensible, I just wondered about the origin of
> > it).
> >
> > Hi Pedro,
> >
> > I've been told that, after the last re-organization, the LEGO Subsidiary
> > which controls the South-European markets is actually in Italy (though • the
> > warehouse is in France). Their office is in Milan, same building where • Lego
> > Italy is located.
>
> :-)
> I knew it! It had to be that!
> A couple months ago I phoned LEGO Portugal, and I noticed a very cool • accent
> on the other side of the line... now I know why! ;-)
>
> So... would you say they'd be the ones to ask for a part replacement, to • get
> things done *faster*? I need a couple old parts no longer sold, should I
> address LEGO Italia then?
> (I was told that in the old days it was London, now I guess it is Milan)
Unfortunately is not that simple, as Milan is no more supplying service
packs. They had a good customer service until a couple of years ago, but
it's been closed :-(
They've been providing some kind of service for a while, allowing us to
order parts to them and they redirecting the order to London, but now even
that is gone :-(((
We are desperately waiting for the Lego Direct service covering Italy too.
However, if you're not looking for supplementary packs but just for
replacement of broken parts, it could be worth a try.
Ciao
Mario
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Message has 1 Reply:
 | | Re: A little question...
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| (...) Same here. Awkward sales strategy... :-( (...) Tell me about it. But you at least have reasons to believe LD is not too far... we, OTOH, are a very small market - therefore, the hope fot LD or S@H is very scarce. :-( (...) Will do. Pedro (25 years ago, 5-Feb-02, to lugnet.loc.pt, lugnet.loc.it)
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Message is in Reply To:
| | Re: A little question...
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| (...) :-) I knew it! It had to be that! A couple months ago I phoned LEGO Portugal, and I noticed a very cool accent on the other side of the line... now I know why! ;-) So... would you say they'd be the ones to ask for a part replacement, to get (...) (25 years ago, 4-Feb-02, to lugnet.loc.pt, lugnet.loc.it)
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