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Hi Canucks,
I had a heated discussion with some Canada Post employees today about their
definition of a "Small Parcel." Here are their specifications:
http://www.canadapost.ca/personal/offerings/small_packets/int/about_specifications-e.asp
The same info is in their "Postal Prices" brochure.
I tried sending a 37cm x 26cm x 26cm, 1.22kg package to Europe. They
calculated the minimum density weight of 4kg and wanted to charge me 4kg
rate, which would have been 3 times as much as the rate for a "small package."
I ship MISB sets, so I am intimately familiar with calculating the MDW and
using it to find the international shipping rate. BUT, their definition of
a small package makes no mention of using the MDW to determine whether a
package qualifies as "small."
My local post office refused to ship my package for the small package rate,
so I left and called the Canada Post toll free number. The service rep
agreed with me; she said I should only pay the "small package" rate. So, I
went to another postal outlet where I received the same treatment as the
first outlet. After much debate, they agreed to charge me the small package
rate, but told me that I can expect it to be returned.
So, either Canada Post's info on their website and in their price brochure
is incomplete, or their local employees are not up to snuff on precisely how
to determine when a parcel is a "small package." Has anyone else gone
through this rigmarole?
Jeff J
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Message has 5 Replies:
 | | Re: International "Small Parcel" rate
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| (...) Not in a while, but that's because I'm Postal Aggressive. Which is to say, if I don't recognize the clerk, I'll tell them what I'm shipping, how and how much $$ before they even weigh it, typically. The poor Shopper's Drug Mart clerk often is (...) (22 years ago, 24-Jul-02, to lugnet.loc.ca, lugnet.market.shipping)
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