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 LEGO Company / 3317
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Subject: 
Re: On sale or not n sale
Newsgroups: 
lugnet.lego
Date: 
Fri, 15 Apr 2005 19:29:11 GMT
Viewed: 
5534 times
  
In lugnet.dear-lego, Jake McKee wrote:
In lugnet.dear-lego, Jarid Lukin wrote:
In lugnet.dear-lego, Thomas Andersen wrote:
Hi Jake,

The K10022 set is on sale in the Danish part of
http://shop.lego.com/product.asp?p=K10022 for 1764 Danish kroner.

The problem is that it is in fact not on sale, it is the same price as before
the so-called sale. That is illegal according to Danish law.

I sent a comment to customer’s service and they replied that they had relayed my
email. That is a week ago now but the problem has not been corrected.

Will you please look into this so that LEGO will not get a reputation as a
company making false advertisement?

This does look like a potential mistake.  I will send it to our EU team to
address when they get in tomorrow.  Thanks for pointing it out.
--Jarid

I just chatted with Jarid and the EU Commerce team. Looks like the pricing is
acutally correct.

In this bundle, there are 7 sets. (Two locomotives and 5 car boxes) Each wagon
and the loco are priced at 299,75 DKK each, so 7 x 299,75 is 2098,25 DKK. We
this bundle at a special of 1784,00 DKK.

Hope that helps clear things up!

Jake
---
Jake McKee
Community Liaison
LEGO Community Team

Hi Jake,

It seems that I am not able to express myself clear enough in english, sorry
about that. I will try once again:

The problem is that the price on the set K10022 was always 1784 DKK, and
therefore it in my opinion not an sale, but as you say yourselves it is a
special bundle price. But that special bundle was ALWAYS priced at 1784 DKK.

Maybe the price of the 7 sets added together is 2098,25 DKK, but that is not the
importent thing here. That is the price of the set called K10022.

In my opinion a sale is indicating that a certain piece of merchendice used to
cost e. g. 100 DKK and is now on sale ond the sale price is e. g. 80 DKK.

The K10022 set has ALWAYS been priced at 1784 DKK and is therefore not on sale
as indicated on shop.lego.com.

The correct text is therefore not "on sale" but maybe something like you write
"bundle price"

It is an illegal pratice in Denmark to say something is on sale whe the price is
not reduced compared to the price of the same product earlyer, and therefore I
advice you to stop indicating that this (and other) sets is on sale when it in
deed "only" is a reduced bundle price.

This is also indicated that this not a normal "sale" in the fact that the set
does not appear under "sales and deals"

I hope this clears up my opinion.

Best regards

Thomas



Message has 2 Replies:
  RE: On sale or not n sale
 
The same is true in the UK See (URL) the text "It is also against the law for a shop to pretend that goods have been reduced from a higher price to a lower one." It also used to be the case (and I still think it is) that goods had to be on display (...) (20 years ago, 15-Apr-05, to lugnet.lego)
  Re: On sale or not n sale
 
(...) So to makes sure I understand, you concern is ONLY the use of the words "on sale" rather than "special bundle price"? (...) To be clear, there is NOT a new product involved here. All 7 sets are the exact same things you can buy separately. (...) (20 years ago, 15-Apr-05, to lugnet.lego)

Message is in Reply To:
  Re: On sale or not n sale
 
(...) I just chatted with Jarid and the EU Commerce team. Looks like the pricing is acutally correct. In this bundle, there are 7 sets. (Two locomotives and 5 car boxes) Each wagon and the loco are priced at 299,75 DKK each, so 7 x 299,75 is 2098,25 (...) (20 years ago, 15-Apr-05, to lugnet.dear-lego, lugnet.lego)

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