Subject:
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Re: Wow, S@H is watching
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Newsgroups:
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lugnet.general
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Date:
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Mon, 11 Jan 1999 18:19:27 GMT
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Viewed:
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1020 times
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On Sat, 9 Jan 1999 12:46:30 GMT, "Andrew Cooperman" <cooperman@msn.com>
wrote:
> > Yeah, her friendly personal service makes dealing with the totally
> > unhelpful woman on Monday bearable.
>
> Is it me or does it seem that customer service at S@H is getting
> significantly worse? I've been reading more than a few messages about
> people getting misinformation from S@H employees even during normal business
> hours.
And what's up with the wait time? I never used to be stuck on hold with
S@H. Never. Now it happens with every call.
In S@H's defense, the wait is significantly shorter than I've had with
more other phone-ordering or customer support services.
I hope it's a result of their success, and not a sign of cut-backs.
Steve
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Message has 1 Reply:
 | | Re: Wow, S@H is watching
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| (...) Well, consider all of the calls they probably get by mistake from the software products, etc. Also consider that with the Star Wars stuff coming out their new calls volume will probably increase many times over. (26 years ago, 12-Jan-99, to lugnet.general)
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Message is in Reply To:
| | Re: Wow, S@H is watching
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| (...) Is it me or does it seem that customer service at S@H is getting significantly worse? I've been reading more than a few messages about people getting misinformation from S@H employees even during normal business hours. Andy (26 years ago, 9-Jan-99, to lugnet.general)
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