Subject:
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Re: Wow, S@H is watching
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Newsgroups:
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lugnet.general
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Date:
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Tue, 12 Jan 1999 03:20:21 GMT
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Reply-To:
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cjc@newsguy.NOSPAMcom
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Viewed:
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1044 times
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Steve Bliss <blisses@worldnet.att.net> wrote:
> And what's up with the wait time? I never used to be stuck on hold with
> S@H. Never. Now it happens with every call.
>
> In S@H's defense, the wait is significantly shorter than I've had with
> more other phone-ordering or customer support services.
>
> I hope it's a result of their success, and not a sign of cut-backs.
Well, consider all of the calls they probably get by mistake from the
software products, etc. Also consider that with the Star Wars stuff
coming out their new calls volume will probably increase many times
over.
--
Unofficial listing of weekly US Lego Shop at Home phone specials
http://www.lugnet.com/lsahs/
800-835-4386 (S@H USA) / 800-267-5346 ext 222 (S@H Canada)
www.lugnet.com/news/ - Meet more LEGO fans in your area through LUGNET
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Message has 1 Reply:
 | | Re: Wow, S@H is watching
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| (...) Yes, I noticed the new phone-menu system, too (there was something about what to do if you were calling for help with software). BTW, I've noticed the increased wait time over the last several months. I assumed it was the holidays. But it's (...) (26 years ago, 12-Jan-99, to lugnet.general)
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Message is in Reply To:
| | Re: Wow, S@H is watching
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| (...) And what's up with the wait time? I never used to be stuck on hold with S@H. Never. Now it happens with every call. In S@H's defense, the wait is significantly shorter than I've had with more other phone-ordering or customer support services. (...) (26 years ago, 11-Jan-99, to lugnet.general)
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