Subject:
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Re: Georgia LEGO Outlet is Cool!
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Newsgroups:
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lugnet.dear-lego
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Date:
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Mon, 27 Mar 2000 23:50:02 GMT
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In lugnet.dear-lego, Matthew Teets writes:
> In lugnet.dear-lego, Mike Stanley writes:
> > On Sun, 26 Mar 2000 14:23:58 GMT, "Ben Roller"
> > <broller@mail.clemson.edu> wrote:
> >
> > > In lugnet.dear-lego, Larry Pieniazek writes:
> > > > Is this a matter for blame? I didn't call the store, the store called me!
> > >
> > > I would say that it IS a matter of blame, for the store. Lego is not • playing
> > > very nicely in the local economy by mailing off inventory before it's even • on
> > > the shelves. There are enough customers here in the local area(1) that • would
> > > have bought just as much as some Tom, Frank or Larry.
> >
> > Hrmmmm - I'm a little miffed I didn't get a call (I could have used
> > some 6078's) but I don't agree with this. Just think about it. They
> > know the stuff is coming in. They call two people who agree to buy
> > all of some items. Those items come in and are immediately shipped
> > out to those people. Nobody is paid to unpack them, sort them, put
> > some on the shelf and some in the back room, nothing. They come in,
> > they go out. The transaction is recorded at their leisure, involving
> > no employee time that could be used to interact with walk-in
> > customers.
> >
> > Seems like a win-win situation to me. The store's job is to move
> > product - they moved it with minimal effort.
>
> I'll make a brief point with my problem with all this. When I found out about
> the Lego Outlet I found some rather rare sets and posted them to the web.
> Then I went back and did a complete inventory and posted everything to the
> web. I go to the Outlet every two weeks and buy a decent amount of stuff and
> try to post any new things I see. This is what generated large phone orders
> in the first place. I myself cannot place a phone order, I live in Georgia
> and company policy says they cannot accept phone orders or ship within
> Northern Georgia, so I cannot be on their call list either because there is no
> way to accept my order if they did call me. At this point, most of the really
> cool stuff gets bought by phone customers leaving less desirable and/or
> popular product for their shelves. At this point, why should I bother going
> to the store when the selection might be better at my local KB store on
> clearance. At this point I no longer post inventories/price lists to the web
> so no one other than the people who call constantly get any idea what they can
> order. What point is their to having a physical outlet store at all when this
> might be better handled by a branch of S@H? What they now have is another KB
> clearance outlet full of Legos no one wants. Eventually the outlets will
> close and KB will be the outlets. I can't imagine this was the original
> idea. I'm angry because I personally tried to make an impact in keeping the
> Lego outlet open (It's in the middle of nowhere, even popular sets just sat
> there) by trying to increase their sales by posting the inventory and prices
> to the web, as well as help others find sets they wanted; all I feel I got out
> of it now was a good slap along side the head because of where I live and my
> efforts to help them. I hope their new way works better, and yes I'm also
> bitter at a few members of the Lego community for turning my rather humble
> gesture of assistance into another "Winner take all" event.
>
> (Yes, a very bitter) Matt
Here! Here!
I am also from GA. I see this practice as wrong for a number of reasons. But
the main is that it completely penalizes Georgians. I have spent close to $500
in there since it has opened. Never at once. But on 6 trips or so. If
everything of value is immediately sold to phone orders only, why not have a
S@H handling. This store is in the middle of timbuktu, unless you are a north
fulton county commuter. It takes me an hour to get to and yet I go. But if
this is now the common practice...why go at all? The manager won't ship to us
or call us...no matter how much we purchase. So those who say buy more to get
on this deal...shove it. It is elitist and wrong.
Sorry for your trouble, Matt. You tried to do a good thing.
Craig Livingston
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Message has 1 Reply:
 | | Re: Georgia LEGO Outlet is Cool!
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| (...) Where does this "elitism" come from? You sound like you're mad that you're not getting picked to play football or that you're mad the popular girl won out over the nice girl for prom queen. It's the market. It's reality. All this whining is (...) (25 years ago, 28-Mar-00, to lugnet.dear-lego) !
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Message is in Reply To:
| | Re: Georgia LEGO Outlet is Cool!
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| (...) I'll make a brief point with my problem with all this. When I found out about the Lego Outlet I found some rather rare sets and posted them to the web. Then I went back and did a complete inventory and posted everything to the web. I go to the (...) (25 years ago, 27-Mar-00, to lugnet.dear-lego)
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