Subject:
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Re: Speeding up the Shop-at-Home ordering process
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Newsgroups:
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lugnet.dear-lego
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Date:
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Fri, 17 Mar 2000 16:48:02 GMT
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Viewed:
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1821 times
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In lugnet.dear-lego, David Schilling writes:
> Dear LEGO
>
> Everytime I call LEGO Shop-at-Home I end up spending two minutes or so going
> over my name, address, phone number, credit card number, etc. This
> information almost never changes, and several times I've asked if there isn't
> just a simple customer number that I can give at the beginning to speed up
> matters. I'm sure your computers store all this information.
I know what my customer number is. My experience has been that if I get one of
the "old hands" at the real service, giving my customer number can help,
somewhat. If I get the overflow service, it just confuses them.
But most of the old hands at the real number know me (by reputation?) anyway,
although my order volume has falled off somewhat lately.
++Lar
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Message is in Reply To:
 | | Speeding up the Shop-at-Home ordering process
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| Dear LEGO Everytime I call LEGO Shop-at-Home I end up spending two minutes or so going over my name, address, phone number, credit card number, etc. This information almost never changes, and several times I've asked if there isn't just a simple (...) (25 years ago, 17-Mar-00, to lugnet.dear-lego)
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