Subject:
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Speeding up the Shop-at-Home ordering process
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Newsgroups:
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lugnet.dear-lego
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Date:
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Fri, 17 Mar 2000 16:17:18 GMT
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Viewed:
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1722 times
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Dear LEGO
Everytime I call LEGO Shop-at-Home I end up spending two minutes or so going
over my name, address, phone number, credit card number, etc. This
information almost never changes, and several times I've asked if there isn't
just a simple customer number that I can give at the beginning to speed up
matters. I'm sure your computers store all this information.
Wouldn't it save time for both of us if you provided something like this?
Your frequent customers would all appreciate being able to get right down to
ordering LEGO sets, which is what this is all about anyway. And your
operators could answer more calls during those busy times, especially since
most of the traffic will likely be frequent callers anyway. Of course it
would be voluntary for the customers to use this information. There's no need
to force them to use their number.
Interestingly, once or twice I have been asked for the number in the blue
brick on the back of the catalogs, and this has sped up the process on those
occasions. But most of the time the operators don't ask for it, and indeed
don't want to have it.
Isn't greater efficiency better?
--
David Schilling
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Message has 3 Replies:
 | | Re: Speeding up the Shop-at-Home ordering process
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| (...) I ordered something on December 31st, and Y2K must have struck because my info. was no longer in the system, and we had to go imput it all again, and the operator couldn't seem to find any record of me, though I had ordered a month prior. But (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
| | | Re: Speeding up the Shop-at-Home ordering process
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| (...) I know what my customer number is. My experience has been that if I get one of the "old hands" at the real service, giving my customer number can help, somewhat. If I get the overflow service, it just confuses them. But most of the old hands (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
| | | Re: Speeding up the Shop-at-Home ordering process
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| (...) I agree fully. Last night my wife and I dropped a few hundred at S@H. It took me 4 minutes to give all the info. I was asked for the Blue box, the yellow box & all that too. But it took ages... Back when S@H was in Canada (I'm in Canada) they (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
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