Subject:
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Re: Speeding up the Shop-at-Home ordering process
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Newsgroups:
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lugnet.dear-lego
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Date:
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Fri, 17 Mar 2000 18:56:00 GMT
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Viewed:
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1870 times
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David Schilling wrote:
> Dear LEGO
>
> Everytime I call LEGO Shop-at-Home I end up spending two minutes or so going
> over my name, address, phone number, credit card number, etc. This
> information almost never changes, and several times I've asked if there isn't
> just a simple customer number that I can give at the beginning to speed up
> matters. I'm sure your computers store all this information.
>
> Wouldn't it save time for both of us if you provided something like this?
> Your frequent customers would all appreciate being able to get right down to
> ordering LEGO sets, which is what this is all about anyway. And your
> operators could answer more calls during those busy times, especially since
> most of the traffic will likely be frequent callers anyway. Of course it
> would be voluntary for the customers to use this information. There's no need
> to force them to use their number.
>
> Interestingly, once or twice I have been asked for the number in the blue
> brick on the back of the catalogs, and this has sped up the process on those
> occasions. But most of the time the operators don't ask for it, and indeed
> don't want to have it.
>
> Isn't greater efficiency better?
>
> --
> David Schilling
I agree fully. Last night my wife and I dropped a few hundred at S@H. It took me 4
minutes to give all the info.
I was asked for the Blue box, the yellow box & all that too. But it took ages...
Back when S@H was in Canada (I'm in Canada) they always had my info. It took like
40 seconds to order.
Last time my wife complained about it they said it was because the computer can't
accept Canadian orders yet so it couldn't save it... But it's been 3 months now...
But, I'll say that they are professional. I could have sworn that the woman on the
phone was a robot...
Dean
--
TFM's Home Page: http://www.akasa.bc.ca/tfm
Vancouver Lego Club: http://www.akasa.bc.ca/vlc
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Message is in Reply To:
 | | Speeding up the Shop-at-Home ordering process
|
| Dear LEGO Everytime I call LEGO Shop-at-Home I end up spending two minutes or so going over my name, address, phone number, credit card number, etc. This information almost never changes, and several times I've asked if there isn't just a simple (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
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