 | | Speeding up the Shop-at-Home ordering process
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| Dear LEGO Everytime I call LEGO Shop-at-Home I end up spending two minutes or so going over my name, address, phone number, credit card number, etc. This information almost never changes, and several times I've asked if there isn't just a simple (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
| | | | | Re: Speeding up the Shop-at-Home ordering process
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| (...) I ordered something on December 31st, and Y2K must have struck because my info. was no longer in the system, and we had to go imput it all again, and the operator couldn't seem to find any record of me, though I had ordered a month prior. But (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
| | | | | Re: Speeding up the Shop-at-Home ordering process
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| (...) I know what my customer number is. My experience has been that if I get one of the "old hands" at the real service, giving my customer number can help, somewhat. If I get the overflow service, it just confuses them. But most of the old hands (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
| | | | | Re: Speeding up the Shop-at-Home ordering process
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| (...) I agree fully. Last night my wife and I dropped a few hundred at S@H. It took me 4 minutes to give all the info. I was asked for the Blue box, the yellow box & all that too. But it took ages... Back when S@H was in Canada (I'm in Canada) they (...) (24 years ago, 17-Mar-00, to lugnet.dear-lego)
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