Subject:
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Re: US Shop at Home Specials Discontinued
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Newsgroups:
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lugnet.market.shopping
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Date:
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Thu, 3 Jun 2010 17:45:19 GMT
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Viewed:
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22670 times
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In lugnet.market.shopping, Jordan Schwarz wrote:
> In lugnet.market.shopping, Joseph Gonzalez wrote:
> > In lugnet.market.shopping, Dominic Gruetzmacher wrote:
> > > There will be no more phone specials.
> > >
> > > Dominic Gruetzmacher
> >
> > Don't misunderstand me, I enjoy the TLG product (for the most part). It's just
> > measures like removing this one small program (that gives a customer a break)
> > that have me shaking my head in disgust (and make me pause ever so briefly
> > before making my next Lego purchase).
>
> I have a different theory on this. I think that LEGO is merely streamlining its
> operations and recognizes that these days, orders by phone represent a very
> small portion of their total sales. I would guess that their call center staff
> is a fraction of what it once was, as evidenced by the fact that I often have to
> wait for a representative when I call these days, which was never the case only
> a year or two ago. The few phone representatives that remain are probably
> swamped each Wednesday when the new phone specials roll out.
>
> Trends would seem to indicate that one day, orders by phone will be non-existent
> and the website will be the only way to go.
Jordan
I appreciate your response.
I considered the phone coverage aspect and you're right about phone orders for
TLG and other stores eventually going the way of the dodo. It just stinks that
this one break (and a nod of recognition/appreciation to some of the die-hard
fans here at Lugnet) is being taken off the table.
..joseph g
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Message is in Reply To:
 | | Re: US Shop at Home Specials Discontinued
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| (...) ::snip:: (...) I have a different theory on this. I think that LEGO is merely streamlining its operations and recognizes that these days, orders by phone represent a very small portion of their total sales. I would guess that their call center (...) (14 years ago, 3-Jun-10, to lugnet.market.shopping)
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