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In lugnet.color, Christian Treczoks wrote:
> "Heiner" from 1000steine mentioned in the discussion that the
> Sandcrawler([TM] or whatever) sports a different kind/hue of tan.
>
> Can anybody confirm/deny this? Or is this just an additional colour
> instead of a replacement? Or ist this a mistake on Heiners side?
>
> LEGO has been dumb enought to pull such a stunt before and shown how
> little they care for their customers - and I don't want to be bitten
> again in the middle of a large-scale project. So I thought I'd ask
> before I spend my money on a few tenthousand bricks in a colour that may
> or may not be available in a few months...
I've checked on this, and, as always, no - this is not a new color. There has
been no change in this color.
If you have a brick that seems to be a different color, please contact me
offline and I can arrange to get your "odd" brick to the QA department to ensure
there wasn't a problem with a production run somewhere.
The best solution when things like this come up is to contact Consumer Service
(http://www.lego.com/service). They can arrange replacement parts and facilitate
getting the questionable bricks to QA.
Jake
---
Jake McKee
Community Liaison
LEGO Community Team
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Jake McKee wrote:
> I've checked on this, and, as always, no - this is not a new color. There has
> been no change in this color.
That is good news indeed. So I already ordered 1700 jumper plates in tan
and hope they mach the other bricks in the model ;-)
> If you have a brick that seems to be a different color, please contact me
> offline and I can arrange to get your "odd" brick to the QA department to ensure
> there wasn't a problem with a production run somewhere.
I'll forward that to Heiner (I did not buy that Sandcrawler, too much
new brown in it).
> The best solution when things like this come up is to contact Consumer Service
> (http://www.lego.com/service). They can arrange replacement parts and facilitate
> getting the questionable bricks to QA.
Erm, not wanting to be picky, but just like they did with the knight
bus? Initially, nobody knew, and then, suddenly, its perfectly within
the quality limits and no reason whatsoever to return a botched product...
Yes, I know I sound horribly negative again, but it just comes with the
topic and how it has been handeled in the past.
Yours, Christian
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In lugnet.color, Christian Treczoks wrote:
> > The best solution when things like this come up is to contact Consumer Service
> > (http://www.lego.com/service). They can arrange replacement parts and facilitate
> > getting the questionable bricks to QA.
> Erm, not wanting to be picky, but just like they did with the knight
> bus? Initially, nobody knew, and then, suddenly, its perfectly within
> the quality limits and no reason whatsoever to return a botched product...
>
> Yes, I know I sound horribly negative again, but it just comes with the
> topic and how it has been handeled in the past.
What do you mean "nobody knew"? Our production folks and quality folks were well
aware of the issue by the time the AFOLs (and me) brought it up to them. It's
just that when it was brought to *me*, I didn't know about it. In a company of
thousands, I'm simply not able to keep up with absolutely every issue, project,
problem, and situation. My task isn't to know every single thing happening in
the company, it's to be able to find out what's happening.
That may sometimes give the impression that "the company" doesn't know anything,
but that's simply not true. The reality is that not ever colleague can keep up
with all the projects that every other colleague is working on. A big part of my
week is dedicated to sharing the activitites and achievements of the AFOL
community and the Community Development with the rest of the company, and there
are still people who I don't reach. That's just the nature of having any
organization the size of our company. Heck, that's the situation in an
organization the size of 2+ :)
Jake
---
Jake McKee
Community Liaison
LEGO Community Team
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Jake McKee wrote:
> What do you mean "nobody knew"? Our production folks and quality folks were well
> aware of the issue by the time the AFOLs (and me) brought it up to them.
Does this mean that (significant parts of) LEGO were fully aware of the
colour problems of the Knight Bus when they shipped them?
Usually, the AFOLdom is quite early when it comes to noticing problems,
and this particular issue popped up in Germany before the bus was even
shipped (Nürnberg Toy Fair!).
> It's
> just that when it was brought to *me*, I didn't know about it. In a company of
> thousands, I'm simply not able to keep up with absolutely every issue, project,
> problem, and situation. My task isn't to know every single thing happening in
> the company, it's to be able to find out what's happening.
Thats quite acceptable - nobody can expect more than that. But I was not
talking of you, I was talking of those nice ladies answering the phones
to handle customer service issues. Production knew, QA knew, so why did
they not brief Customer Service on this potential issue? I mean, this
question is not to irate or mock you - I just consider it wise to brief
the front line people when, where and why to expect "enemy fire" from
the customer side...
> That may sometimes give the impression that "the company" doesn't know anything,
> but that's simply not true. The reality is that not ever colleague can keep up
> with all the projects that every other colleague is working on. A big part of my
> week is dedicated to sharing the activitites and achievements of the AFOL
> community and the Community Development with the rest of the company, and there
> are still people who I don't reach. That's just the nature of having any
> organization the size of our company. Heck, that's the situation in an
> organization the size of 2+ :)
I bet there is a lot of knowledge in your company. And quite a lot is
propably buried deep in some peoples mind, and if you can help banging a
few heads to come up with the knowledge for the best of all, that's just
great.
A big problem with this "the company does not know" though, is that
there is only a small part of any company communicating with the
outside. If this part is in the know, it can make a quite wonderful
impression. If these people a) get briefed early enough on potential
problems and b) have a fast path to information inside their company,
but also across the service department, it makes the whole company look
intelligent and well informed.
Ahh, the wonders of communication :-)
Yours, Christian
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Jake,
Does this mean we can ship back all our Knight's Bus purple and receive ONE SINGLE
PURPLE color back in return? I only have maybe 2-5 of the set, but it sure would be
nice if the purple was consistent. "Within acceptable tolerances" they are NOT.
Jake McKee wrote:
> If you have a brick that seems to be a different color, please contact me
> offline and I can arrange to get your "odd" brick to the QA department to ensure
> there wasn't a problem with a production run somewhere.
>
> The best solution when things like this come up is to contact Consumer Service
> (http://www.lego.com/service). They can arrange replacement parts and facilitate
> getting the questionable bricks to QA.
--
Tom Stangl
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