Subject:
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Re: The life as a technical support analyst...
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Newsgroups:
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lugnet.org.ca.rtltoronto
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Date:
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Thu, 12 Jun 2003 16:51:32 GMT
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Viewed:
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390 times
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In lugnet.org.ca.rtltoronto, David Koudys wrote:
> I casually mention the e-mail I sent out the day before, with the
> step-by-step process... And they say "Oh your messages?
> I ignore them/delete them. If it's important, you'd call me."
Ah yes - your basic I/O (Incompetent Operator) error - been there
done that. I'm currently doing phone support; Yesterday I spent
over an hour with an old lady who apparently knows nothing about
computers (and even English) trying to get her to do some simple
checks and fixes that would have taken a competent user a couple
of minutes. I kept telling her to "turn on the computer and hit
the F8 key repeatedly" and she would (apparently) be holding down
the F8 key with the computer off or such. I gotta get a new job.
SRC
LUGNet#765
Edmonton
http://capt-acap.org/SRC/
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Message is in Reply To:
 | | The life as a technical support analyst...
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| So it's not Sledgehammer, or W32.SQLexp.worm... Actually, we're not quite sure what virus it is but port 1434 is getting throttled... Or at least was... now,, after turning off all the systems in the branch (after the 10th time of doing this), (...) (21 years ago, 12-Jun-03, to lugnet.org.ca.rtltoronto)
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