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In lugnet.off-topic.debate, David Eaton wrote:
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Why is it equitable for Lego to cater to Wal*Mart, but not to small shops?
Why do companies bend over backwards for important/famous/rich customers?
They dont need to, but if they do, theyre more likely to get good press. If
Dan wants a positive public opinion, he should bend over backwards to
accomidate Larry. If he doesnt care, he shouldnt.
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Im not counting, but Im aware of a lot of posts which say Dan was correct.
Id also suggest that there will be a lot of BL users who are indifferent to the
mess Larry has got himself in. A further group is probably unaware (despite
Larrys efforts) of what has occurred. Within that context, Im not sure how
relevant your point is.
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His call, but hey, if he
doesnt make what I personally would consider to be a good effort, or makes
rash decisions, Ill think less of him, and be more likely as a customer to
abandon BL.
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Personalities aside, do you not agree that dealing swiftly and decisively with
malicious intend may actually improve buyer/seller confidence in the system?
Scott A
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