Subject:
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Re: suspended Bricklink shops
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Newsgroups:
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lugnet.off-topic.debate
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Date:
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Mon, 23 Aug 2004 04:35:24 GMT
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Viewed:
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1293 times
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In lugnet.market.brickshops, Mark Papenfuss wrote:
> In lugnet.general, Suzanne Rich Green wrote:
>
> > BL needs Lar more than Lar needs BL.
>
> [snipping around]
>
> Can you explain why you think BL needs Larry so bad?
1st off, that's not what she said. She said BL needs Lar MORE THAN Lar needs BL.
If, on a scale from 1 to 10, Lar needs BL at a 1, then the implication is that
BL needs Larry at *least* 1, but probably more. She's not saying that BL will
absoloutely fall apart without Larry, but even less so that Larry will fall
apart due to losing his BL account.
Bottom line is the bad press doesn't affect Larry much. But bad press very well
COULD affect BL.
> IMHO that has to THE most off base comment I have seen in a very long time.
See, it sounds to me like you're putting some emotional spin on it. Personally I
think Suz's comment was perfectly well justifed, because a single customer
(whose income is not based on BL) doesn't matter much to a customer, but even a
single case of bad publicity can spell tradgedy for a company.
For you to dismiss Suz's comment as "the most off base comment" you've seen,
well, wow, either you've been reading VERY on-base stuff, or you're jumping to
conclusions.
> Bricklink does not NEED Larry, not in any way. IMHO a problem member(1) is
> problem member - I do not care what his name was, or what he has done for the
> community. You take Larry's name off of this and stick on some random
> un-known members name on it and nobody would have cared. But since this is
> Larry then its hitting the fan - the very same people who are saying Dan is
> letting his feelings get in the way are doing exaclty what they are saying
> Dan did, letting their feelings get in the way.
I'm not sure I agree. I know people have problems with Larry-- But Larry is BL's
customer. And as we all know, "the customer is always right". When running any
sort of business, it's important to try and spin the positive on any situation,
and try your best to work well with your clients. Sure, you're bound to have
your problems, but really, you should be trying your hardest to make it work
out, and make your customers happy.
Now, granted I don't know the whole history, but to me, it sounded like Dan was
WAY too quick to not only shut down Larry's store, but to also completely
suspend his account. It's almost like Dan didn't even try to give Larry any sort
of benefit of the doubt or what-have-you.
But the biggest mistake of all is that it's public now. You're completely right
that if it were some no-name seller, it'd be easily forgotten and tossed aside.
But the fact is it isn't. It's now 'big public news'. And as a company, BL
really has to present their side of the story well, so that other BL customers
won't think any less of BL.
To me (as an observer and also as a BL user), BL did an absolutely horrific job
of trying to fix the situation. My guess (from what I've seen to date) is that
this animosity between Larry and Dan has been building up for a while, and that
Dan was itching to boot Larry-- that Dan's feelings got in the way. And maybe
that's not the case, I dunno. But the fact that I (as a BL user and
customer-of-a-BL-customer) was able to construe it that way spells bad news for
BL. For BL's sake, it's a good thing there isn't much competition for Lego
selling forums, cuz if there were, I think this sort of thing might incite an
exodus to the competition (large or small, I dunno).
For BL's sake, I hope you guys provide a better picture of what happened, and
better vindicate Dan's actions, but if my suspicions are correct, maybe that's
not exactly possible (that is if indeed it was more of a personal matter). In
which case a swift apology and reinstatement would be in order. Either way, I
hope BL doesn't lose face over this, but sadly it may be too late...
DaveE
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Message has 1 Reply:
 | | Re: suspended Bricklink shops
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| (...) ok, so take off the 'so bad' ;) But still, I do not see WHY Bricklink NEEDS Larry. And am more than curious as to why she thinks it does need him - in any way in any amount. (...) No, I am expressing an opinion, just as she did. I do not think (...) (20 years ago, 23-Aug-04, to lugnet.off-topic.debate)
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Message is in Reply To:
| | Re: suspended Bricklink shops
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| (...) IMHO that has to THE most off base comment I have seen in a very long time. Bricklink does not NEED Larry, not in any way. IMHO a problem member(1) is problem member - I do not care what his name was, or what he has done for the community. You (...) (20 years ago, 23-Aug-04, to lugnet.market.brickshops)
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