Subject:
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Re: What is Appropriate Feedback? (follow-up to "Dirty, Discolored & Damaged" posting)
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Newsgroups:
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lugnet.market.shopping
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Date:
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Mon, 22 Apr 2002 18:13:53 GMT
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Viewed:
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227 times
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Isn't there a neutral choice? Perhaps this is where comments like, "Worked
hard to replace defective parts" could land. You didn't get what you wanted
right off the bat, but with a little effort it worked out. It's the fact
that you needed the effort you want to address.
Not a negetive, but not a glowing remark either.
My .02
-Evil Wayne
______________________________________________
"There is a very fine line between "hobby" and "mental illness."
http://www.geocities.com/legomaniac70
In lugnet.market.shopping, Greg Perry writes:
> Thanks to everyone who responded to my posting about “Dirty, Discolored and
> Damaged LEGO.” I appreciate the comments that let me know I’m not alone in
> my disgruntlement over paying for parts in this condition. It was also
> interesting to me to see that others felt like this was something that
> seemed to be happening more and more lately. It was also good to read
> postings written from the perspective of both Buyers and Sellers.
>
> Several folks agreed that posting appropriate Feedback for these sellers
> could sometimes be daunting because of the backlash that might ensue. But
> as I stated in my posting I’m determined to start doing this as part my
> “duty” to the community as a whole.
>
> Which now leads to other questions about posting Feedback in situations such
> as this.
>
> To me it’s obvious that someone who sells me useless parts and then refuses
> to acknowledge my dissatisfaction or work out some kind of resolution
> deserves truthful, negative feedback.
>
> But what about the seller who apologizes and refunds/replaces the parts?
> What kind of feedback does that seller deserve? Is the slate wiped clean by
> the resolution, thereby making it a “positive” transaction? Or does that
> seller still deserve some kind of public chastisement regarding the quality
> of the parts they sell?
>
> Beyond just deciding whether the feedback should be positive or neutral,
> what kind of comment would be appropriate? Do folks who have been through
> this situation before leave comments that include mention of the fact that
> the seller initially sold them dirty/discolored/damaged parts but also say
> that they were refunded/replaced?
>
> Unless it truly was some kind of misunderstanding or accident on the part of
> the seller that allowed the “bad” parts to be sold, shouldn’t there still be
> some kind of acknowledgment of the fact that the defective parts were sold
> in the first place?
>
> It’s hard to think of some nice way of saying, “Sells damaged parts but will
> replace if you complain about them.” Or do folks who have been through this
> experience make a comment that’s more generic along the lines of “Seller
> will resolve problems with orders” without mentioning that the “problems”
> have to do with selling unsatisfactory parts?
>
> I realize that by now, folks are probably ready to move on to some other
> topic-of-the-day, but if anyone can provide some comments about how they
> approach leaving Feedback in these situations, I’d appreciate it.
>
> Thanks!
>
> Greg
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