Subject:
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Re: US S@H Specials, Sep 19 - Sep 25, 2001
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Newsgroups:
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lugnet.market.shopping
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Date:
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Thu, 20 Sep 2001 16:59:10 GMT
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Viewed:
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844 times
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I just spoke with an actual employee of LSAH and she said that due to call
volume today I was probably sent to the Answering Service and that's why the
guy I talked to was not aware of weekly specials or the term "Shop At Home".
So now I know - next time that happens during regular hours I'll just try
again until I get a bona fide LEGO employee at the real LSAH.
G.
In lugnet.market.shopping, Greg Perry writes:
> Is anyone aware of changes to LEGO's Shop at Home customer service that
> would account for the fact that when I tried to call today and place an
> order I ended up speaking with a guy who had never heard of the weekly Shop
> at Home specials? In fact, he said that there was no such thing as LEGO
> "Shop at Home" - according to him I can order from my home or work or
> anywhere I happened to be calling from so I didn't HAVE to be at home to order.
>
> I tried to explain to him that the very catalog I was holding in my hand had
> as its return address "LEGO Shop at Home" but still he claimed to be
> completely ignorant of any such phrase - much less any supposed weekly
> specials. He said all he could do was charge me the full price which is
> what comes up on his computer screen.
>
> I know that after hours and on weekends LEGO outsources the customer service
> to another company that is not aware of specials, etc. Have they started
> doing this every day now?
>
> If so (or even if not) it would be nice if LEGO would actually take time to
> let the people they've employed know the details of the business service
> they're supposed to be providing.
>
> One other curious thing - I had to go through a LONG & PAINFUL process with
> this guy of giving him all my vital stats - every other time, since the
> first time I ordered, they've always just pulled my customer profile up on
> the computer and went from there.
>
> So, does anyone know of changes afoot at LSAH or did I just happen to luck out?
>
> Greg
>
> P.S. I ended up not placing any order at all.
>
> In lugnet.announce.lsahs, Tom Stangl writes:
> > http://www.lugnet.com/lsahs/
> >
> > 1-800-835-4386
> >
> >
> > Duplo
> > 2514 Activity Friends $12.99 $ 6.50
> > 2593 Baby Mickey Stack'n'Learn $ 9.99 $ 5.00
> >
> > System
> > 4165 Minnie's Birthday Party $16.99 $ 8.50
> > 6497 Twisted Time Train $37.99 $19.00
> > 6616 Rocket Dragster $19.99 $10.00
> >
> > Scala
> >
> > Bellville
> >
> > Technic
> > 8253 Fire Copter $14.99 $ 7.50
> >
> > Misc
> > 637 Play Table $44.99 $29.25
> > 9Vbat 9V Energizer battery $ 3.49 $ 2.62
> > 2Abat AA Energizer batteries - 2 $ 2.49 $ 1.87
> > 3Abat AAA Energizer batteries - 2 $ 2.49 $ 1.87
> > LL99 Just Imagine Video $ 4.95 $ 2.50
> > Free w/$25 Baby/Duplo purchase
> >
> > Extremely Limited Quantities
> > 5807 Bellville Royal Stable $29.99 $15.00
> >
> > Not on sale, but limited quantities
> > K1263 Easter Pack (includes 1263 & 1264) $ 4.00
> > 8480 Technic Space Shuttle $158.00
> >
> >
> >
> > --
> > | Tom Stangl, iPlanet Web Server Technical Support
> > | Netscape Communications Corp
> > | A division of AOL Time Warner
> > | iPlanet Support - http://www.iplanet.com/support/
> > | Please do not associate my personal views with my employer
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