 | | Re: WalMart vs WalMart
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| (...) I think that this is because there is really no reason for these folks to be nice. They are not entrepeneurs and really don't directly see a benefit when they are "nice" being nice usually means more work, and without a profit sharing program (...) (25 years ago, 7-Dec-99, to lugnet.market.shopping)
| | | | | Customer Service Desks (was Re: WalMart vs WalMart)
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| (...) I have to agree with you, but only halfway. There are two very different situations which come up: 1) the customer is argumentative/angry 2) the customer is calm and reasonable, and is simply asking if we can do something In the first case, (...) (25 years ago, 7-Dec-99, to lugnet.market.shopping)
| | | | | Re: Customer Service Desks (was Re: WalMart vs WalMart)
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| (...) Ben, My experience has been as follows: I always ask nicely. If possible I try to speak directly with the manager. The ability to explain the reasoning (of why I am trying to buy the entire stock of a discontinued SKU) seems to get lost when (...) (25 years ago, 8-Dec-99, to lugnet.market.shopping)
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