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I would like to take this opportunity to publicly thank the folks at Lego
Shop @ Home. Some background information is in order, however:
Back in early January (on the 5th to be exact), I placed a rather large
order with S@H. My credit card was charged on the 10th, and everything
seemed to be alright. Not so, however. By the end of January, my
package(s) had still not arrived, and since I live overseas at an APO
address, it was not possible to track the status of the shipment enroute. I
called S@H to inquire as to when the package(s) were shipped, and they
informed me that they had been shipped on the 7th. My worries were quickly
allayed, though, when the S@H representative immediately offered to send a
duplicate shipment immediately (and we are talking about almost $500 US
worth of product here, not something that just *any* company would be
willing to do), and if/when the first shipment arrived, I could just refuse
delivery and it would be returned to S@H.
As it turns out, both shipments were sent as 2 separate packages, and the
2nd shipment as well as half of the first shipment arrived on the same day.
Thinking that all 3 packages were one shipment, I of course tore into all 3
boxes with abandon. After a quick inventory against the invoice, I
discovered my error. Now on the theory that you can never have too many
Legos, I decided to ask if I might keep that part of the 1st shipment that I
had opened, and be charged for that portion of the invoice. After waiting
to see if the other half of the 1st shipment would ever arrive (it didn't),
I called S@H and explained the situation. Not only was the S@H rep
courteous and willing to listen to my rather convoluted story (and thank
you, dear reader, for sticking with it as well), but she also offered
(without *any* prodding on my part) to charge me only half price for that
portion of the 1st shipment that I received. Needless to say, I was
flabbergasted.
Some may say that (until the announcement of Lego Direct) that S@H was not
consumer-oriented. Well, I say that the brick may have brought me to S@H,
but customer service like this will keep me coming back. My sincerest
thanks to all the representatives at S@H, and the next time you place an
order, be sure to thank them as well.
Cross-posted to market.shipping (seems appropriate).
--
William A. Swanberg
CPT, SC
Commander, 229th Signal Company (TACSAT)
swanberg@msn.com
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