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> -----Original Message-----
> From: James Howse [mailto:jehowse@yahoo.com]
> Sent: Wednesday, June 21, 2000 12:00 PM
> To: lugnet.loc.au@lugnet.com; lugnet.general@lugnet.com
> Subject: Re: Australian LD update !!!
>
>
> In lugnet.loc.au, Benjamin Whytcross writes:
> > I was just talking with Warren Mccoy, who said that when he • was talking to
> > customer service at LA that there is a 'rumor' there that • they will be going
> > into on-line sales. Another point of interest was that when • he asked if it
> > would affect sales, he was told that 'They had no choice'. • Maybe this also
> > applies to the range that LA brings in to Australia...They • have no choice.
> > I'm posting this info today, as Warren is currently unable • to go on-line to
> > post the info, and I thought people may be interested in • it.Hopefully he'll
> > be back on-line tomorrow to clear up any confusion I've • caused [I'm getting
> > good at that :) ], along with giving us the name of the • Customer Service
> > lady he was speaking to.
>
>
> The Customer Service Lady at LA is Barbara Bell, a
> wonderfully helpful person
> when you actually can reach her and not the machine.
>
> It will be interesting to watch LA make the conceptual shift from
> importer/wholesaler to retailer, and what this will mean for
> store ordering
> policies, prices and release dates.
>
> In terms of range it's getting better, the only things we
> do't see here are
> scala (I think that's even euro only) and znap. And some of
> the trains stuff.
> (feel free to correct me on this point though!).
>
> Perhaps it's related to the lego website catalog and the
> infamous "it is not
> possible to order online at this time" message. Finally
> they're getting around
> to fixing that and LA will be stuck with filling the
> Australian orders.
It was Nicky (?) someone [Italian sounding surname apparently] who he talked
to, and not Barbara. Apparently Barbara is the head of LA's customer service
department [what little there is.]
Anyway, things are starting to look up...
BTW, S@H exclusives, minifig packs, and nearly every promo set can be added
to the list of what doesn't make it to Australia.
Benjamin Whytcross
BWhytcro@PacificAccess.com.au
Ph: (03) 9856 5282
Directory Technology Pty Ltd
1/436 Elgar Road,
Box Hill, 3128
Growing older is compulsory..Growing up isn't :-)
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