Subject:
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Re: Jake - Xmas "Loose Brick Holiday Tree" pack problems
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Newsgroups:
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lugnet.lego.direct, lugnet.general
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Date:
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Mon, 9 Dec 2002 19:59:45 GMT
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Viewed:
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997 times
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Haven't tried calling yet, but will do so soon.
I scanned the directions that came in the pack:
http://www.vfaq.org/Directions/Holiday_Tree/Holiday_Tree-01.jpg
http://www.vfaq.org/Directions/Holiday_Tree/Holiday_Tree-02.jpg
As you can see from:
http://www.vfaq.org/Directions/Holiday_Tree/Holiday_Tree-Mixup.gif
each of the 4 branches clearly contains 2 1x4 green plates, meaning 8 total for
the tree, yet the inventory shown on
http://www.vfaq.org/Directions/Holiday_Tree/Holiday_Tree-02.jpg only shows 4.
They must have taken it directly from:
http://www.lego.com/eng/holidays/build.asp?id=tree
The problem is, THAT inventory is also incorrect.
Steps 4 and 7 each show a 1x4 green plate needed for each branch.
Mike Walsh wrote:
> I picked one of these up at the Chicago LEGO Store last Wednesday night (the
> only one they had too). Mine was also missing parts (24 1x2 green plates
> and 7 1x1 white tiles). I called Consumer Affairs and described the item
> (the woman I spoke with had never heard of it). None of the information on
> the pack (bar code, name, etc.) triggered their computer. However, Iin true
> LEGO fashion, they are sending me the missing parts. I expect to see them
> in a few days.
>
> Tom - did you try calling consumer affairs?
>
> Since they didn't know anything about the set, I doubt they will do anything
> with the instructions. The instructions are similar to many of those found
> in the LEGO.com/build section of the LEGO web site. They combine steps that
> would probably make sense to be multiple steps and in once case, the images
> for Steps 2 and 3 are in the wrong order. They almost appear to have been
> done with LPub!
>
> If you can find this set it is a great deal. It has almost 2x the plates
> the new green 1xN plate pack has for $5!
>
> Mike
>
> --
> Mike Walsh - mike_walsh at mindspring.com
> http://www.ncltc.cc - North Carolina LEGO Train Club
> http://www.carolinatrainbuilders.com - Carolina Train Builders
> http://www.bricklink.com/store.asp?p=mpw - CTB/Brick Depot
>
> "Tom Stangl, VFAQman" <talonts@vfaq.com> wrote in message
> news:3DF44421.78D442DE@vfaq.com...
> > Jake?
> >
> > Any idea if Consumer Affairs even know this set exists?
> >
> > Will I have any problems getting the replacement parts?
> >
> > Do you know if they are working in correcting the inventory on the
> > instruction sheet, and correcting the actual part inventory in the packs?
> >
> >
> > "Tom Stangl, VFAQman" wrote:
> >
> > > Jake,
> > >
> > > I just returned from a trip to LLC, and on the way there, we hit the
> > > Lego store in Downtown Disney. I was hoping that if you hadn't heard of
> > > the following, you could look into it before it causes too many
> > > headaches for Consumer Affairs.
> > >
> > > One item they had there was a "Brick Grab Bag" labeled "Loose Brick
> > > Holiday Tree" on the price sticker, which contained parts and directions
> > > for a very neat tree. Since it had some nice pieces (1x1 white tiles!),
> > > I picked up 12 of them.
> > >
> > > I just went to build one, and ran into some problems. The directions
> > > list an inventory of the parts included in the pack and, for the most
> > > part, they matched the contents of the bag. Which is a real problem...
> > >
> > > If you look at the directions step by step, you need EIGHT 1x4 green
> > > plates to build the tree. The inventory list, and bag contents, contain
> > > FOUR.
> > >
> > > Problem 1 - So I had to tear open all 12 bags to check them all. Yes,
> > > all 12 had 4 plates, but needed 8. So I pieced together 6 complete
> > > sets.
> > >
> > > Problem 2 - someone must have been half asleep when they were filling
> > > the bags, as one set was missing the entire 20 1x3 green plate
> > > inventory.
> > >
> > > Problem 3 - all 12 sets had a 1x1 white round brick in the contents,
> > > while the inventory list and directions show a brown brick (it's a tree
> > > trunk, where on earth did they decide white would work as a
> > > substitute?).
> > >
> > > Problem 4 - I was missing a few bits here and there from sets. After
> > > opening them all and cannibalizing one set to complete the other 11
> > > (minus the 1x4 green plates mentioned above), it's nowhere near complete
> > > enough to build the tree.
> > >
> > > I'm bringing this to your attention because I wouldn't want to be the
> > > parent of a child that got the set, and tried to build it. They simply
> > > can't. And if this pack is headed to LLC, you're going to have a lot
> > > more upset children/parents soon.
> > >
> > > Also, since this is a somewhat custom set, does Consumer Affairs have a
> > > scan or a copy of the instructions? I need to call them to get
> > > replacements for all the missing parts. Out of the 12 packs, I need the
> > > following to actually complete them so they look like the pics (and the
> > > ones on display in the store):
> > > 48 green 1x4 plates
> > > 20 green 1x3 plates
> > > 2 green 1x2 plates
> > > 3 green2x2 corner plates (http://img.lugnet.com/ld/7/2420.gif)
> > > 12 brown 1x1 round bricks
> > > 3 white 1x1 tiles
> > > 1 white 1x1 brick w/studs on side (http://img.lugnet.com/ld/7/4733.gif)
> >
> > --
> > Tom Stangl
> > ***http://www.vfaq.com/
> > ***DSM Visual FAQ home
> > ***http://ba.dsm.org/
> > ***SF Bay Area DSMs
> >
> >
--
| Tom Stangl, Sun ONE Internet Technical Support, Sun Microsystems
| Sun ONE Support - http://www.sun.com/service/sunone/software/index.html
| Please do not associate my personal views with my employer
|
|
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